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Training module · National Proficiency I · CTVET formatTrainee Manual

Caregiving for Older and Disabled People

Clean hands, gentle hands, patient words. Learn to wash, move, feed and comfort an older or disabled person safely, spot danger early, call the nurse in time, and keep their dignity at the centre of everything you do.

Caring for older and disabled people A calm home room. An older woman rests in a bed with pillows under her head and calves, a turning chart on the wall above. A carer in a teal tunic and apron sits at her eye level, offering a cup with a spout. Beside them stand a commode chair and a wheelchair with its brakes on. On a side table are a basin, folded towels, a bottle of hand gel and a box of gloves. A phone shows the emergency number 112, and a clock hangs on the wall. 112 RESPECT · CLEAN HANDS · SAFE MOVES · CALL EARLY
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Prepared by De-Graft Afful · Version 1.0.0 · October 2026
01

About this module

A good carer has clean hands, gentle hands and patient words. You do not cure illness. You help a person live well, safely and with dignity, and you call the nurse or doctor early.

Who it is for. Beginners with no formal certificate, including school leavers, family carers, women's and men's groups and persons with disabilities. National Proficiency I is the first level of Ghana's TVET framework.

Why caregiving

  • Ghana's people aged 60 and above rose from 213,477 in 1960 to 1,991,736 in the 2021 census, and the number is projected to reach 5.7 million by 2050.
  • A WHO estimate from 2015 said 50% of people aged 65 to 75 and 65% of people over 75 needed some help with daily activities.
  • In a survey of Ghanaians over 50, 33% reported high blood pressure, 14% arthritis, 7% diabetes and 4.9% treatment for stroke.
  • Most care in Ghana falls on family members. Home care agencies have worked in Accra since the 1990s and employ young women and some young men with secondary school education.
  • Researchers at ISSER (University of Ghana) call the care economy an "untapped frontier for mass employment", and say elder care is still mostly unpaid family work that can push women to leave their jobs.
  • Training is starting to grow: the KNUST Wellness Centre graduated its first cohort of a short course in caregiving for the elderly in 2026, accredited by the Nursing and Midwifery Council for CPD points.

CTVET status. No CTVET caregiving programme was found on the CTVET list of approved competency-based programmes. This module is not a CTVET curriculum. It follows CTVET's format.

The hard gate: no medical acts. A carer is not a nurse. In this course you never:

  • give an injection of any kind, or put up a drip;
  • decide, change, stop, start, crush or hide a medicine, or give a medicine that the nurse, doctor or care plan has not clearly written for that person;
  • dress, pack, cut or clean a wound beyond basic first aid (covering a small, clean graze with a clean plaster or dressing);
  • put in, pull out or flush a tube or catheter, or do tube feeding;
  • diagnose, or tell a family "it is nothing".

Ghana's Health Facilities Regulatory Agency (HeFRA) licenses public and private health facilities under the Health Institutions and Facilities Act, 2011 (Act 829). In December 2025 HeFRA investigated nurses treating patients in their homes without authorisation and said no individual or group is permitted to operate a health service outside an approved, licensed setting. The Nursing and Midwifery Council (N&MC) sets the scope of practice for nurses and midwives under its regulations, L.I. 683 of 1971, with its mandate from the Health Professions Regulatory Bodies Act, 2013 (Act 857). In 2025 the Council warned even its own nurses to "know your limitations" and stay within their job descriptions. A published Ghana scope for carers or health assistants was not found. So the rule of this course is simple: if it needs a nurse's or doctor's training, you observe, record and refer.

How the module works

Each unit has learning outcomes, performance criteria, the range and the evidence your assessor needs. You are judged Competent or Not Yet Competent. About 70% of the time is practical, following CTVET's Oil Palm programme split of about 30% school and 70% workplace.

Where the guidance comes from. Ghana has no published national carer standard that this research could find. Where Ghana guidance was missing, this book uses international guides and labels them: WHO (World Health Organization), the UK National Health Service (NHS), the UK National Institute for Health and Care Excellence (NICE), the UK Health and Safety Executive (HSE) and St John Ambulance. Their advice about bodies and safety applies in Ghana too, but their phone numbers and laws do not: in Ghana the emergency number is 112.

Honesty rule. Numbers marked example were invented to teach the method. Where a Ghana fact could not be found, the book says not verified.

02

Unit 1 · Your role: person-centred care, dignity and your limits

The person you care for is the boss of their own life. You are there to help, not to take over.

Competency standard

Learning outcome Performance criteria — the trainee…
1.1 Explain person-centred care describes the person's choices, routines and history, and asks before helping
1.2 Protect dignity and privacy knocks, explains, covers the body, uses the person's preferred name
1.3 Know your limits lists what a carer does and does not do, and says who to call
1.4 Recognise abuse and neglect names five kinds of abuse and what to do if you suspect it

Range. Older people and persons with physical, sensory or learning disabilities, at home or in a care home. Evidence. "About me" sheet completed with a partner; role-play of asking consent; oral questions on limits and abuse.

What a carer does

A carer helps with the activities of daily living: washing, dressing, using the toilet, eating and drinking, moving about, keeping the room clean and safe, company and conversation, and getting to appointments. A carer also watches for changes and tells the family, nurse or doctor.

Person-centred care: the person first

Person-centred care means the care fits the person, not the other way round. WHO's ICOPE programme for older people aims to prevent, slow or manage declines in physical and mental capacity through person-centred, coordinated care.

  • Use the name the person likes: "Nana", "Maame", "Papa", "Auntie", "Mr Mensah". Ask; do not guess.
  • Learn their routine: when they like to wake, wash, eat, pray and sleep.
  • Learn their history: work, family, church or mosque, favourite food and songs.
  • Ask before you help: "Shall I help you with your shirt?" Wait for the answer.
  • Let them do what they can, even if it is slow. Doing it for them takes away their strength.
  • Give simple choices: "The blue cloth or the green one?"
  • Respect their faith, language and culture. Speak Fante, Twi, Nzema or English as they prefer.

The "About me" sheet

Every person you care for should have a one-page "About me" sheet, kept in their home:

Section Example (write in plain words)
Name I like to be called Nana Esi
People who matter Daughter Ama in Takoradi; church friends
What I can do myself Feed myself if food is cut; walk with a stick to the toilet
What I need help with Bathing, putting on shoes, getting up from a low chair
What upsets me Being rushed; loud radio
What comforts me Hymns; sitting in the shade outside
Health conditions (from family or nurse) High blood pressure; poor eyesight
Who to call Ama (daughter); the clinic nurse; 112 in an emergency

Dignity and privacy

  • Knock and wait before you enter a room.
  • Tell the person what you are going to do, step by step.
  • Close doors and curtains; cover the body with a cloth or towel, and uncover only the part you are washing.
  • Never talk about a person's body, toilet or money in front of others.
  • Never call an adult "baby" or speak about them as if they were not there.
  • Keep their secrets: what you see in the home stays in the home, except when someone is in danger (then you tell the right person).

Consent

Ask, explain and wait for "yes" before every task. If the person says no, do not force them. Try again later or another way, and record it. If the person cannot decide (for example in late dementia), follow the care plan agreed with the family and the nurse, and record what you did.

Your limits: carer or nurse?

A carer CAN A carer must NOT (call the nurse or doctor)
Help with washing, dressing, toilet, eating Give injections or put up drips
Turn and position a person Decide, change or stop any medicine
Check skin and report red or dark patches Treat a pressure sore or wound beyond basic first aid
Remind a person to take their medicine at the time written on the label or care plan Crush, hide or split medicines without written instruction
Measure and record drinks and food Insert or remove a catheter or feeding tube
Basic first aid and calling 112 Diagnose, or tell a family "it is nothing"
Report changes the same day Promise a cure or sell "herbal cures"

Abuse and neglect: know the signs

Abuse of older people is common. WHO says about 1 in 6 people aged 60 and over (15.7%) suffered some form of abuse in community settings in the past year. In the community, the most common forms reported were psychological (11.6%), financial (6.8%), neglect (4.2%), physical (2.6%) and sexual (0.9%). People who depend on others, have a disability, poor health or memory problems are more at risk.

Kind Signs you may see
Physical Unexplained bruises, burns, marks on wrists; fear of a person
Psychological Shouting, threats, insults, being shut away; the person becomes quiet and scared
Financial Money, land papers or the pension disappear; someone forces them to sign
Neglect Dirty, hungry, thirsty, left in wet clothes, sores, missing medicines
Sexual Pain, bleeding, fear of being washed by one person

Ghana's Persons with Disability Act says no one shall discriminate against, exploit or subject a person with disability to abusive or degrading treatment. The Ministry of Gender, Children and Social Protection says it will strengthen measures against neglect, abuse and exploitation of older persons, including through the Orange Support Centre.

What you do if you suspect abuse:

  1. If the person is in danger now, call 112.
  2. Listen calmly. Do not promise to keep it secret.
  3. Write down what you saw and heard, with the date and time, in their words.
  4. Tell your supervisor or the agency owner the same day. If the supervisor is the problem, tell a nurse, the family member in charge, or the police.
  5. Do not investigate yourself or confront the person you suspect.

(Teaching steps based on WHO's advice that helplines and multidisciplinary teams are among the promising responses; a Ghana reporting procedure for carers was not verified: ask your Assembly's Department of Social Welfare.)

About me and consent

  1. Interview a partner (acting as an older person) and fill in an "About me" sheet.
  2. Role-play helping them put on a shirt: knock, greet by name, explain, ask, wait, help only where needed.
  3. Your partner says "No". Show what you do and how you record it.
  4. Sort ten task cards into "carer can" and "carer must not".

A person I know

With permission, talk to an older person in your family or church about their daily routine. Write an "About me" sheet in their words. Do not write their full name or address.

Check yourself

  1. What does "person-centred care" mean in one sentence?
  2. Name three things a carer must never do.
  3. What is the first thing you do if a person is in danger of abuse right now?
03

Unit 2 · Clean hands, infection control and personal care

Older and sick people catch infections easily. Your hands carry germs from one place to another. Clean hands save lives.

Competency standard

Learning outcome Performance criteria — the trainee…
2.1 Clean hands correctly washes hands for 40–60 seconds and uses handrub for 20–30 seconds, at the right moments
2.2 Use gloves and aprons puts on and takes off gloves and apron without contaminating hands
2.3 Keep the home clean cleans surfaces, handles soiled laundry and waste safely
2.4 Give personal care gives a bed bath, mouth care, dressing and toilet help with dignity

Range. One person at home or a training partner; real or practice soiling (use coloured water or porridge, never real body fluids). Evidence. Hand-washing check with a timer; observed bed bath on a partner; glove removal check; personal care record.

Hand hygiene: how long and when

WHO teaches two ways to clean hands:

  • Soap and water: the whole procedure takes 40–60 seconds. Use it when hands are visibly dirty.
  • Alcohol handrub: the whole procedure takes 20–30 seconds. Use it when hands are not visibly dirty. Let hands dry completely before putting on gloves.

Steps for washing (soap and water):

  1. Wet hands with clean running water (a veronica bucket with a tap works well).
  2. Put on enough liquid soap to cover all surfaces.
  3. Rub palm to palm.
  4. Right palm over the back of the left hand with fingers interlaced, then the other side.
  5. Palm to palm with fingers interlaced.
  6. Backs of fingers to the opposite palm with fingers locked.
  7. Rub each thumb, held in the other hand.
  8. Rub fingertips in the opposite palm, both hands.
  9. Rinse well.
  10. Dry with a clean, single-use towel or a clean towel kept only for you; turn off the tap with the towel.

(Steps follow the WHO technique poster in the brochure.)

Your five moments. WHO's "5 moments" are adapted here for home care:

  1. Before touching the person.
  2. Before a clean task (for example mouth care, helping with eye drops that are on the care plan, preparing food).
  3. After any risk of body fluids (urine, stool, vomit, spit, blood) and after taking off gloves.
  4. After touching the person.
  5. After touching things around the person (bed, chair, commode), even if you did not touch them.

Gloves and aprons

Gloves do not replace clean hands. Clean your hands before you put gloves on and after you take them off; throw gloves away after each task, because gloves carry germs too. Wear examination gloves when you may touch blood, body fluids, broken skin or soiled items.

Taking gloves off without touching the outside:

  1. Pinch the outside of one glove at the wrist; peel it off, turning it inside out.
  2. Hold it in the gloved hand.
  3. Slide two bare fingers inside the wrist of the other glove; peel it off over the first.
  4. Drop both in the bin with a lid.
  5. Clean your hands.

Where to buy. Examination gloves were listed on Jiji Ghana at about GH¢35–55 a box or pack in October 2026, pack size often not stated. Plastic aprons, liquid soap and handrub are sold at pharmacies, chemical sellers and medical supply shops.

Keeping the home clean

  • Clean high-touch places every day: bed rails, chair arms, light switches, door handles, commode, phone.
  • Work from clean to dirty, and top to bottom.
  • Use soap and water first; a disinfectant only as its label says.
  • Soiled bedding: wear gloves and apron; roll it away from you with the dirty side in; carry it held away from your clothes; wash it separately in hot soapy water and dry in the sun.
  • Waste: diapers and soiled pads go into a tied bag, then a bin with a lid. Never leave them in the room.
  • Food: keep WHO's five keys: keep clean; separate raw and cooked; cook thoroughly; keep food at safe temperatures; use safe water and raw materials.

Personal care step by step

Before any personal care: check the care plan; gather everything first (two basins, soap, two flannels, towels, clean clothes, gloves, apron, lotion, a clean diaper if used); close the door; make the room warm; clean your hands; explain and ask.

Bed bath (for a person who cannot get to the bathroom)

  1. Fill one basin with warm water. Test it with your wrist or elbow; it should feel warm, not hot. Ask the person how it feels.
  2. Cover the person with a towel or cloth. Uncover only the part you are washing.
  3. Face first, with clean water and no soap unless they like it: eyes from the inner corner outwards, a clean part of the flannel for each eye.
  4. Then arms and hands, chest and tummy, legs and feet. Wash, rinse and pat dry each part. Dry well between fingers, toes and under breasts and skin folds.
  5. Change the water and use a second flannel for the private parts and bottom. Wash front to back for women.
  6. Turn the person onto their side (see Unit 3) to wash the back and bottom. Look at the skin on the hips, tailbone, heels and elbows (see Unit 3).
  7. Put on clean clothes, from the weak or painful side first; take clothes off from the strong side first.
  8. Comb hair; offer lotion for dry skin (not between toes).
  9. Clear up, clean your hands, record what you did and what you saw.

Mouth care

  1. Sit the person upright.
  2. With gloves on, brush teeth and gums gently with a soft brush and a small amount of toothpaste, twice a day.
  3. Dentures: take them out, brush them over a basin of water (so they do not break if dropped), rinse, and store in a labelled pot with clean water at night.
  4. Check for sores, white patches or broken teeth and report them.

Toilet help

  1. Offer the toilet regularly, after meals and before sleep; do not wait to be asked.
  2. Give privacy: stay close if they might fall, but turn away or step outside the curtain.
  3. Commode or bedpan: help them on safely (Unit 3), leave the call bell or whistle within reach.
  4. Help them wipe front to back; wash and dry the skin.
  5. Look at the urine and stool before you empty it: colour, blood, very dark urine, very hard or very loose stool. Report changes.
  6. Empty into the toilet, rinse, clean the pot, clean your hands.

Adult diapers ("pampers"). Use only if needed and agreed; change promptly when wet or soiled; wash and dry the skin at every change. On Jiji Ghana in October 2026 adult diapers were advertised from about GH¢120 to GH¢160 for packs of about 10 pieces, and GH¢320 for a 34-count pack.

Stop and report if you see blood in urine or stool, a sore or wound, a lump, sudden swelling, a rash, or if the person cries out in pain when touched. Do not treat it yourself.

Clean hands and a bed bath

  1. Wash your hands with a partner timing you (40–60 seconds); then use handrub (20–30 seconds). Put a little paint or charcoal powder on your hands first to see what you miss.
  2. Put on and take off gloves and an apron without touching the outside.
  3. Give a full bed bath to a partner (wearing shorts and a T-shirt), keeping them covered and talking them through every step.
  4. Brush a practice set of dentures.
  5. Fill in a personal care record.

Gloves for a month (all figures example)

You visit a client 3 times a day for 30 days. At each visit you use 4 pairs of gloves. A box holds 100 gloves and costs GH¢35. How many gloves do you need in a month, how many boxes, and what is the cost?

Hand hygiene poster

Draw the five moments as a poster for a client's home, in pictures, with words in English and your local language.

Check yourself

  1. How long should hand-washing with soap and water take, according to WHO?
  2. Name the five moments for hand hygiene in home care.
  3. In a bed bath, why do you use a second flannel and fresh water for the private parts?
04

Unit 3 · Safe moving, positioning, falls and skin care

Never lift a person with your back. Plan, ask for help, use equipment, and let the person do as much as they can.

Competency standard

Learning outcome Performance criteria — the trainee…
3.1 Handle safely plans each move, uses good posture, refuses unsafe lifts
3.2 Move and position a person helps a person sit up, turn in bed, stand and transfer to a chair or commode
3.3 Prevent falls checks the home for hazards and knows what to do after a fall
3.4 Protect the skin checks pressure areas on light and dark skin, keeps to a turning chart and reports changes

Range. A training partner in a bed and a chair; a wheelchair and commode if available. Evidence. Observed moves; home hazard checklist; turning chart; oral questions.

Why it matters

  • Back injuries are the most common injuries carers get, and lifting the wrong way can also hurt the person, tear fragile skin or cause bruising.
  • If you lift or move someone regularly, get training or have a health professional show you the right techniques.

Good handling technique

The UK Health and Safety Executive teaches these steps for handling loads. With people, use them only for small helping movements, never for carrying a person.

  1. Think before you handle: plan, and ask if you need help or equipment.
  2. Keep the load close to your waist.
  3. Stand stable: feet apart, one leg slightly forward.
  4. Get a good hold.
  5. Bend slightly at your back, hips and knees at the start; do not stoop or squat deeply.
  6. Do not bend your back further as you move.
  7. Do not twist your back or lean sideways; turn by moving your feet.
  8. Keep your head up.
  9. Move smoothly; no jerking.
  10. Do not handle more than you can easily manage.
  11. Put down, then adjust.

Lifts you must NEVER do

A UK health board (NHS Fife) bans these manual lifts because they carry a high risk of injury to both carers and patients:

  • Drag lift: lifting or pulling a person up by hooking your hands or arms under their armpits.
  • Australian (shoulder) lift.
  • Orthodox or cradle lift: two carers making a "chair" with their arms.
  • Neck hold: the person puts their arms around your neck.
  • Through-arm lift (top and tail).

The same guidance says that in almost all situations, full-body lifting can be replaced by hoists, stand aids, slide sheets or small handling equipment.

Gate. Using any banned lift in practice or assessment makes the unit Not Yet Competent. If a person cannot help with their own weight at all, do not lift them. Get a second carer and the right equipment, or ask a nurse or physiotherapist for a plan.

Helping someone sit up in bed (they can help)

  1. Explain and ask. Lower the bed head or take away extra pillows.
  2. Ask the person to bend their knees and put their feet flat on the bed.
  3. Ask them to tuck in their chin and hold the edge of the bed or a bed rail.
  4. On "ready, steady, push", they push with their feet and you guide at the shoulder and hip. Do not pull their arm.
  5. Put the pillows back so their head and back are supported.

Turning someone onto their side (log roll for beginners)

  1. Two carers if the person cannot help. Bed at your waist height if it can be raised.
  2. Explain. Cross the person's arms over their chest; cross the far ankle over the near one (rolling them towards you), or bend the far knee.
  3. Put one hand on their far shoulder and one on their far hip.
  4. On a count, roll them gently towards you onto their side. You stay on the side they roll to, so they cannot fall out.
  5. Support with pillows behind the back and between the knees. Make sure the lower arm is not trapped and the ear is not folded.

From sitting to standing, and bed to chair

  1. Check the chair: firm, with arms, brakes on if it has wheels, placed at a slight angle to the bed on the person's strong side.
  2. Ask the person to shuffle to the edge of the bed, feet flat on the floor, slightly apart; shoes or non-slip sandals on.
  3. Ask them to lean forward ("nose over toes") and push up with their hands on the bed or chair arms.
  4. You stand at their side, one foot forward, a hand on their back and hip; guide, do not lift.
  5. Once standing, let them get their balance. Ask "Are you dizzy?" If yes, sit them back down.
  6. They take small steps and turn until the chair touches the back of their legs, reach back for the arms, and sit slowly.

Equipment

Slide sheets, transfer boards, stand aids and hoists make moves safer; ask a physiotherapist or occupational therapist before you buy, and try equipment before buying. On Jiji Ghana in October 2026: commode chairs about GH¢400–2,500; commode wheelchairs about GH¢1,350–2,500; a mobile patient hoist about GH¢12,300. All listings seen were in Greater Accra; ask Takoradi medical supply shops for local prices.

Preventing falls

About 684,000 people die from falls each year worldwide, more than 80% of them in low- and middle-income countries, and adults over 60 have the highest number of fatal falls. Risks include loss of balance, poor mobility, poor eyesight, side effects of medicines, and unsafe surroundings. Exercise and balance training and home safety changes help prevent falls.

Home hazard check:

  • Clear paths: no loose mats, cables, buckets, firewood or stools in the way
  • Good light, including at night on the way to the toilet (a small torch or solar lamp by the bed)
  • Dry floors; wipe spills at once; a non-slip mat in the bathroom
  • A firm chair with arms; bed at a height where feet rest flat on the floor
  • Walking stick or frame within reach; shoes that fit and grip
  • Things used often (water, phone, glasses, call bell) within reach
  • Steps and the compound edge marked; a rail where possible

If someone falls:

  1. Stay calm. Do not rush to pull them up.
  2. Check for danger, then ask "Where does it hurt?" Look for bleeding, pain, a bent leg, or a hurt head.
  3. If they are hurt, cannot move, hit their head, are confused, or you are not sure: keep them still and warm with a cloth, and call 112 and the nurse or family.
  4. If they are not hurt and can help themselves: let them rest, then guide them to roll onto their side, get onto hands and knees, and use a firm chair to get up slowly, with you guiding. Never lift them from the floor yourself.
  5. Record the fall and tell the family or nurse the same day, even if they say they are fine.

Skin care and pressure sores

What they are. Pressure ulcers (pressure sores, bed sores) are damage to the skin and the tissue under it. They usually form over bony areas such as the heels, elbows, hips and tailbone.

Who is at risk. People who have problems moving, have had a pressure ulcer before, are underweight, have swollen, sweaty or broken skin, poor circulation, fragile skin, or reduced feeling.

Early signs to look for every day:

  • A patch of discoloured skin that does not change colour when you press it. On black or brown skin it may look purple or blue; on white skin it looks red.
  • A patch that feels warm, spongy or hard.
  • Pain or itching there.

UK NICE guidance also warns that on darker skin the early damage may show only as a colour change, so look and feel carefully.

Prevention.

  • Change position. NICE guidance (UK) says adults at risk should change position at least every 6 hours, and adults at high risk at least every 4 hours; help those who cannot move themselves. The nurse or care plan may ask you to turn more often. Follow the care plan.
  • Do not massage or rub skin to prevent pressure sores.
  • Keep skin clean and dry; change wet pads promptly.
  • Use special mattresses and cushions where advised. Ripple air mattresses with a pump were advertised on Jiji Ghana at about GH¢440–850 in October 2026.
  • Keep heels off the bed with a pillow under the calves (not under the heel).
  • Good food and enough drinks (Unit 4); stay active if possible.

Report the same day any patch that stays discoloured, any blister, broken skin or sore, and get help urgently if the skin is hot, swollen, red or leaking pus, or the person has a fever or worsening pain. Do not treat or dress a pressure sore yourself. That is the nurse's job.

The turning chart

Time Position (back / left side / right side / chair) Skin check (OK / change seen) Initials
06:00 Back OK AE
10:00 Left side Hip slightly dark, firm: reported to nurse AE

Plan the turns

The nurse says a person is at high risk and must change position at least every 4 hours. The first turn is at 06:00. List the turn times for 24 hours. How many turns is that?

Move, turn and check

  1. Help a partner sit up in bed using the "knees bent, push" method.
  2. With a second trainee, turn a partner onto their side and position them with pillows.
  3. Help a partner from bed to a chair, then back.
  4. Walk through a room and fill in the home hazard checklist.
  5. Show, using a picture or a partner's arm, where pressure sores form and how you check dark skin.
  6. Fill in a turning chart for one practice shift.

Hazard hunt

Do the home hazard check in your own home or an older relative's home. List three hazards and how you would fix each one cheaply.

Check yourself

  1. Name two lifts you must never use.
  2. On black or brown skin, what colour may early pressure damage look?
  3. A person has fallen and hit their head. What do you do?
05

Unit 4 · Food, drinks and safe swallowing

Good food and enough water keep the skin strong, the mind clear and the bowels moving. Feed slowly and sit the person up.

Competency standard

Learning outcome Performance criteria — the trainee…
4.1 Prepare food safely follows the five keys to safer food and any special diet in the care plan
4.2 Help a person to eat and drink positions the person upright, feeds slowly and keeps dignity
4.3 Spot swallowing problems and dehydration names the warning signs and reports them
4.4 Record food and drinks keeps a simple food and fluid chart

Range. A training partner and a meal; a food and fluid chart for one day. Evidence. Observed assisted meal; completed chart; oral questions.

Safe food

Prepare food with WHO's five keys: keep clean; separate raw and cooked; cook thoroughly; keep food at safe temperatures; use safe water and raw materials. Follow any special diet the nurse or doctor has given (for example less salt for high blood pressure, or controlled sugar for diabetes). Do not invent a diet yourself.

Helping someone to eat

  1. Offer the toilet and hand-washing first. Clean your own hands.
  2. Make sure glasses, hearing aids and dentures are in.
  3. Sit the person upright, in a chair if possible, or well propped up in bed. Never feed someone lying flat.
  4. Sit at their eye level, beside them, not standing over them.
  5. Tell them what the food is. Let them do what they can: cut food small; a plate with a raised edge or a spoon with a thick handle helps.
  6. Small spoonfuls. Wait until each mouthful is swallowed before the next. Do not rush; talk gently.
  7. Offer drinks during the meal.
  8. Keep them upright for a while after eating.
  9. Wipe the mouth, clean up, record how much they ate and drank.

Local foods that are easy to eat (soft and moist): light soup with soft fish, mashed kontomire stew with soft rice, oats or tom brown porridge, mashed ripe plantain, kenkey with soft stew, fruit like pawpaw or banana. Avoid dry, hard or crumbly food for someone who struggles to chew, and remove fish bones carefully.

Warning signs of a swallowing problem (dysphagia)

Signs include coughing or choking when eating or drinking, and food coming back up, sometimes through the nose; over time there may be weight loss and repeated chest infections. Stroke and dementia are among the causes.

If you see these signs: stop feeding, sit the person upright, let them cough, and report the same day. A speech and language therapist or nurse should assess them. Do not change food texture or thicken drinks on your own; follow their instructions.

Drinks and dehydration

Older adults are more at risk of dehydration. Signs include dark yellow, strong-smelling urine, feeling dizzy or lightheaded, a dry mouth, lips and tongue, and peeing less often than usual. Confusion or being unusually sleepy and hard to wake are emergency signs: call the nurse or 112.

  • Offer a drink every time you visit and at every meal.
  • Leave a cup of safe water within reach; use a cup the person can hold.
  • Offer drinks they like: water, light soup, tea, fruit juice (watch sugar for diabetes).
  • Never cut drinks to "stop them wetting the bed"; ask the nurse instead.

The food and fluid chart

Record what was offered and what was taken, in ml for drinks (use a measuring cup to learn how much your client's cup holds).

Count the drinks (all figures example)

The nurse has written a daily drinks target of 1,500 ml for Nana Kofi. Today he drank: tea 200 ml, water 150 ml, light soup 250 ml, water 200 ml, juice 100 ml, water 150 ml, tea 200 ml. What is his total? Did he reach the target? What do you do?

Assisted meal

  1. Prepare a soft meal using the five keys.
  2. Position a partner upright and feed them slowly at eye level, talking with them.
  3. Swap roles: be fed by your partner and say how it felt.
  4. Fill in a food and fluid chart for the meal.

Favourite foods

Ask an older person which foods they like and which are hard to eat. Suggest one soft, healthy local meal they would enjoy.

Check yourself

  1. Why must a person sit upright to eat?
  2. Name three signs of a swallowing problem.
  3. Name three signs of dehydration.
06

Unit 5 · Communication, dementia and caring for yourself

A person with dementia may forget your name, but they remember how you made them feel.

Competency standard

Learning outcome Performance criteria — the trainee…
5.1 Communicate well speaks clearly and kindly, uses eye contact, gives time, and adapts for hearing and sight loss
5.2 Understand dementia names common signs of dementia and why behaviour can change
5.3 Support a person with dementia uses calm routines, simple choices and reassurance
5.4 Care for yourself names signs of carer stress and makes a personal self-care plan

Range. Role-plays with partners; one real conversation with an older person (with permission). Evidence. Observed role-plays; self-care plan; oral questions.

Good communication with everyone

  • Greet properly, by name, and say who you are every time.
  • Sit at eye level; face the light so your face can be seen.
  • Speak clearly and slowly in short sentences; one idea at a time.
  • Give time to answer. Do not finish their sentences.
  • Check glasses are clean and hearing aids are in and working.
  • For a person with hearing loss: face them, do not shout, use gestures and writing. For a deaf person who signs, learn some Ghanaian Sign Language greetings or bring an interpreter for important talks.
  • For a person with sight loss: say who you are and what you are doing; tell them where things are ("Your cup is on your right"); do not move their things.

What dementia is

About 57 million people worldwide were living with dementia in 2021, over 60% of them in low- and middle-income countries, with nearly 10 million new cases a year. Alzheimer disease may contribute to 60–70% of cases. Age is the strongest risk factor, but dementia is not a normal part of ageing.

Signs:

  • Early: forgetting recent events, misplacing things, getting lost in familiar places, losing track of time, trouble finding words; mood changes such as anxiety, sadness or anger can come before memory problems.
  • Later: needing more help with personal care, not recognising family, trouble walking, losing control of bladder and bowel, trouble eating and drinking, and distressing behaviour such as aggression.

Dementia is an illness, not witchcraft. Some older people with memory loss and confusion have been blamed and mistreated. A carer protects them and explains that it is a disease of the brain. If anyone threatens or harms a person, follow the abuse steps in Unit 1 and call 112 if they are in danger.

Talking with someone who has dementia

The NHS (UK) gives these tips:

  • Start conversations with the person.
  • Speak clearly and slowly, using short sentences.
  • Make eye contact when they are talking or asking questions.
  • Give them time to respond.
  • Encourage them to join conversations with others.
  • Do not patronise them or laugh at what they say.
  • Give simple choices.
  • Be patient and stay calm.
  • Do not interrupt them.

When the person is upset or confused (teaching tips):

  1. Stay calm; lower your voice; do not argue or correct ("You are wrong, your mother died years ago").
  2. Look for a cause: pain, hunger, thirst, a full bladder, being too hot, noise, fear.
  3. Reassure: "You are safe. I am here."
  4. Change the subject or activity: a song, a walk in the compound, looking at photos, folding cloths.
  5. Keep a steady daily routine; use a clock and a calendar; label doors with words and pictures.
  6. If the person is aggressive, step back to a safe distance, keep yourself safe, and call for help. Record what happened and what helped.

Caring for yourself

Caring is hard work. WHO says informal carers of people with dementia give an average of 5 hours of care and supervision a day, and women provide 70% of care hours. Carers need support, regular breaks, and attention to their own health and stress. WHO's free iSupport manual for dementia carers has a whole module on caring for yourself.

Signs of carer stress (burnout): always tired; poor sleep; short-tempered; crying easily; headaches or back pain; feeling alone; not enjoying things you used to enjoy.

Your self-care plan:

  • Sleep: protect at least one long rest each day
  • Food and water for you, not just the client
  • A break every day, even 15 minutes outside
  • Someone to talk to: a friend, a pastor or imam, a support group
  • Ask for help early; share the care with family or another carer
  • Protect your back (Unit 3)
  • See a health worker if you feel low for many days

Role-plays

  1. Greet and talk with a partner who acts as a person with hearing loss, then one with sight loss.
  2. Role-play a person with dementia who asks repeatedly for their mother. Use calm reassurance and distraction, not correction.
  3. Role-play a person who refuses to bathe. Try "later", a different approach, and record the refusal.
  4. Write your own self-care plan.

Memory box

With a family's permission, help an older person collect five things that bring back good memories (photos, a cloth, a song). Use them to start a conversation and write what you learned.

Check yourself

  1. Name three early signs of dementia.
  2. A person with dementia becomes angry in the evening. Name two causes you check first.
  3. Name three signs that you, the carer, are becoming stressed.
07

Unit 6 · Emergencies, when to refer, and records

You are often the first to see that something is wrong. Act fast, call early, and write it down.

Competency standard

Learning outcome Performance criteria — the trainee…
6.1 Recognise an emergency names the signs of stroke, heart attack, choking and serious illness
6.2 Act and call for help calls 112 with clear information, gives basic first aid within limits, stays with the person
6.3 Refer early knows which changes to report to the nurse or family the same day
6.4 Keep records writes clear, dated, factual daily notes and incident reports

Range. Simulated emergencies on a partner or manikin; daily records for one practice shift. Evidence. Observed simulations; a practice 112 call; daily notes and an incident report.

Ghana's emergency number: 112

Since 28 January 2020, 112 is Ghana's general emergency number for police, fire and ambulance, on all networks; calls go to a central command centre that routes them to the right service. Save it in your phone and the client's phone, with the nurse's and family's numbers.

What to say on the phone:

  1. "I need an ambulance."
  2. Where: town, area, nearest landmark, house colour, GhanaPost digital address if known.
  3. What: "An old woman, about 80, has collapsed and is breathing" (or "is not breathing").
  4. Your name and phone number.
  5. Stay on the line and do what the call handler says.

Stroke: think FAST

The NHS (UK) uses FAST:

  • Face: one side of the face may droop; they may not be able to smile.
  • Arms: one arm may be weak or numb; they cannot lift both arms and keep them up.
  • Speech: slurred or confused speech.
  • Time: call the emergency number at once (in Ghana 112).

Other signs include sudden weakness or numbness down one side, blurred vision or sight loss, confusion, dizziness or falling, and a sudden severe headache. Call even if the signs stop after a short time. Note the time the signs started and tell the ambulance. Give nothing to eat or drink.

Heart attack

Signs include chest pain that may feel like crushing or squeezing and can spread to the arm, neck or jaw; shortness of breath; feeling sick; sweating; and pale, blue or grey skin. Call 112, help the person sit in a comfortable position, loosen tight clothing and stay with them. Do not give any medicine unless the emergency call handler, nurse or doctor tells you to; this keeps to the hard gate.

Choking (adult)

St John Ambulance teaches:

  1. Ask "Are you choking?" If they can cough or speak, encourage them to keep coughing.
  2. If they cannot breathe, cough or make a noise: lean them forward, support their chest, and give up to five sharp back blows between the shoulder blades with the heel of your hand. Check the mouth after each.
  3. If that fails: stand behind them, put your arms around the waist, place a clenched fist between the belly button and the bottom of the ribcage, grasp it with the other hand and pull sharply inwards and upwards up to five times. Check the mouth after each.
  4. If it is still blocked, call 112 and repeat five back blows and five abdominal thrusts until help arrives.
  5. If they become unresponsive, prepare for CPR (taught in a first aid course).

Practise these movements only in mime on a partner. Never do real back blows or thrusts on a partner. Anyone who has had abdominal thrusts should be checked by a nurse or doctor (teaching advice).

Unresponsive but breathing: the recovery position

St John Ambulance steps:

  1. Kneel beside them; straighten their legs; remove glasses and bulky items from pockets.
  2. Place the arm nearest you at a right angle to the body, elbow bent, palm up.
  3. Bring the other arm across the chest and hold the back of that hand against their cheek nearest you.
  4. Pull up the far knee so the foot is flat on the floor.
  5. Keeping the hand against the cheek, pull the far leg to roll them towards you onto their side; bend the top leg at a right angle.
  6. Tilt the head back gently and lift the chin to keep the airway open.
  7. Call 112 if no one has; keep checking their breathing and response until help arrives.

First aid course. This module teaches awareness only. Take a certified first aid and CPR course (for example from the Ghana Red Cross or St John Ambulance in Ghana; local course dates and fees not verified) before you work alone.

When to refer: red, amber, green

Colour What you see What you do
Red: call 112 now Not breathing or not responding; FAST signs; chest pain; choking that does not clear; heavy bleeding; a fit; a fall with head injury or a bent limb; very confused or very sleepy and hard to wake Call 112, stay, give basic first aid, then call the family and nurse
Amber: tell the nurse or family today New confusion; fever or shivering; not eating or drinking; dark urine or not passing urine; new cough or breathlessness; a red or dark skin patch that does not fade; a new sore; vomiting or diarrhoea; a fall without injury; refusing medicines; low mood Phone the nurse or family, write it down, follow their advice
Green: note and watch Small changes in appetite, mood or sleep Record it; mention it at the next handover

(Teaching table built from the warning signs in NHS Stroke, NHS Heart Attack, NHS Dehydration and NHS Pressure Ulcers, and the St John Ambulance first aid pages cited above.)

Records: if it is not written, it did not happen

Daily notes: rules

  • Write during or straight after the visit, in pen, with the date and time.
  • Write facts: what you saw, heard, did and who you told. Not guesses or opinions.
  • Use the person's own words in quotation marks.
  • Never use correction fluid; cross out with one line, initial it.
  • Sign with your name.
  • Keep records private: in the client's home folder or the agency file, not on social media or in a public WhatsApp group.
Poor note Good note
"Nana was difficult today." "10:15. Nana Esi said 'Leave me, I don't want to bathe.' I offered again at 11:00 and she agreed. Bed bath given. Skin on right hip slightly darker, firm, did not fade when pressed. Told daughter Ama by phone 11:40. A.E."

Incident report (for a fall, injury, abuse concern, medicine missed or refused): what happened, when, where, who was there, what you did, who you told, and your signature.

Emergency drill

  1. Role-play a 112 call for a person with FAST signs, giving the location clearly.
  2. Mime back blows and abdominal thrusts on a partner (no force).
  3. Put a partner in the recovery position.
  4. Sort twenty "event cards" into red, amber and green.
  5. Write daily notes for a practice shift and one incident report for a fall.

Emergency card

Make an emergency card for your own family: 112, the nearest clinic or hospital, the family doctor or nurse, and your home location with landmarks. Put it by the door.

Check yourself

  1. What does FAST stand for?
  2. What number do you call in Ghana for an ambulance?
  3. Rewrite this note so it is factual: "Kofi was in a bad mood and didn't eat."
08

Unit 7 · Your location, small business ideas and marketing yourself

Families trust carers who are clean, kind, on time and honest about what they can and cannot do.

Competency standard

Learning outcome Performance criteria — the trainee…
7.1 Find work names places and ways to find caregiving work
7.2 Cost and price works out costs per visit and sets a fair price
7.3 Market yourself prepares a simple profile, references and a message for families
7.4 Work safely and fairly agrees tasks and limits in writing before starting

Range. The trainee's own plan. Evidence. Costing sheet; one-page profile; written task agreement.

Where the work is

  • Families with an older parent at home, especially where adult children work away or live abroad
  • Families caring for a person with a disability, stroke, dementia or after a hospital stay
  • Home care agencies (as an employee)
  • Care homes, private clinics and hospitals (as a support worker under nurses)
  • Churches, mosques and community groups who visit older members

Location settings that give good returns.

  • Areas where many working families or returnees live: Takoradi, Sekondi, Anaji, Effia, Kwesimintsim, Shama
  • Close to hospitals and clinics, where families look for help after discharge
  • Places you can reach quickly and cheaply: being on time matters more than anything
  • Rural areas too: ISSER notes 85-year-olds living alone in rural areas as young people move away

What carers earn

Ghana pay data for carers is thin. A salary survey site showed carers in Ghana earning roughly GH¢1,288 to GH¢4,045 a month (gross) for the middle 80%, from fewer than 20 verified responses, so treat it as a rough guide only. The national daily minimum wage for 2026 is GH¢21.77. No one should pay you less than this for a day's work.

Small business ideas

  • Day visits: morning wash, breakfast and medicine reminders for working families
  • Overnight sitting for a person who wakes at night
  • Short-term care after a hospital discharge (under the nurse's plan)
  • Respite care: giving a family carer a day or a weekend off
  • Company and outings: walks, church, market, clinic appointments
  • Meal preparation and laundry for older people living alone
  • Teaming up with two or three trained carers to cover each other's days off

Cost and price your visits

Price a visit (all figures example)

You plan 2 regular clients, 22 visit days each a month (44 visits). Each visit costs you GH¢20 in transport, GH¢8 in gloves, aprons and handrub, and GH¢2 in phone credit. You want to earn GH¢2,000 a month for yourself. What must you charge per visit to cover costs and your pay?

Agree the work in writing

Before you start, write down with the family (both keep a copy):

  • Who you care for and the main needs (from the "About me" sheet)
  • Days, hours and pay; how and when you are paid (cash or MoMo)
  • Tasks you will do, and tasks you will not do (the hard gate in Unit 1)
  • Who supplies gloves, soap, diapers and other materials
  • Who to call: family member, nurse, doctor, 112
  • Notice if either side wants to stop

Market yourself

  • Profile: a one-page profile with your photo, your training (this course and any first aid certificate), your experience, the areas you cover, and two references (a pastor, teacher, former employer or family you helped).
  • WhatsApp Business: a short profile, your services and hours, and a polite message template. Never post photos of clients or their homes.
  • Word of mouth: churches, mosques, women's groups, hospital social workers, pharmacies and clinics.
  • Be honest: say clearly that you are a trained carer, not a nurse.
  • Look the part: clean, tidy clothes, short nails, punctual, phone off during personal care.

Accessibility

Ghana's Persons with Disability Act says an employer must not discriminate against an employee or applicant because of disability unless the disability is relevant to the job, and must provide the working tools and facilities a disabled worker needs. The District Assemblies' disability fund rose from 3% to 5% in 2026 and is shifting towards skills training, assistive devices and start-up capital. Persons with disabilities can do many caregiving tasks well:

  • Workable for many: companionship and conversation; reading to someone with sight loss; reminder calls and phone check-ins; meal preparation at a seated work table; record keeping; teaching sign language to a family; supervising and checking care plans; welcoming visitors.
  • Adjustments that help: a seated work station; a talking or large-display timer and clock; written and picture instructions; a vibrating phone alert for a deaf carer; working in pairs so a partner does the heavy moves.
  • Not suitable for everyone: turning and transferring people, and bathing heavy or immobile clients, need a strong, stable posture. Share those tasks or use equipment.

A carer with a disability often understands clients very well. Say so on your profile.

Your plan

  1. List three places near you where you could find caregiving work.
  2. Work out your price per visit with your own costs.
  3. Write your one-page profile.
  4. Draft a written task agreement with a partner acting as a family member, including the "will not do" list.

Ask around

Ask two families who care for an older relative what help they need most, and what they would pay for it. Write down their answers.

Check yourself

  1. Why must the "tasks you will not do" be written in your agreement?
  2. What was Ghana's daily minimum wage in 2026?
  3. Name two caregiving tasks well suited to a person who uses a wheelchair.
09

Glossary

Term Meaning
Activities of daily living Everyday tasks: washing, dressing, toilet, eating, moving
Care plan The written plan for a person's care, agreed with them, the family and the nurse
Commode A chair with a pot under the seat, used as a toilet
Consent Agreement given freely after you explain what you will do
Dementia A brain illness that damages memory, thinking and behaviour over time
Dignity Treating a person with respect, privacy and kindness
Dysphagia Difficulty swallowing
FAST Face, Arms, Speech, Time: the stroke check
Handrub Alcohol-based gel or liquid to clean hands that are not visibly dirty
Incident report A written record of an accident, injury, fall or concern
Person-centred care Care built around the person's choices, routines and abilities
Pressure ulcer (pressure sore, bed sore) Damage to skin and tissue from lying or sitting too long in one position
Recovery position A safe side-lying position for someone unresponsive but breathing
Safeguarding Protecting people from abuse and neglect
Turning chart A record of when a person's position was changed and how the skin looked
10

Logbook

  • Unit 1: "About me" sheet; can/cannot task sort; consent role-play notes
  • Unit 2: hand-washing timer check; glove removal check; bed bath record; personal care record
  • Unit 3: moves observed (sit up, turn, bed to chair); home hazard checklist; turning chart
  • Unit 4: assisted meal record; food and fluid chart
  • Unit 5: role-play notes; memory box conversation; self-care plan
  • Unit 6: 112 call script; recovery position check; red/amber/green sort; daily notes; incident report
  • Unit 7: costing sheet; one-page profile; written task agreement
  • Every homework, dated
11

Self-check quiz

  1. Give two ways to protect a person's dignity during a bed bath.
  2. Name three tasks a carer must never do.
  3. How long does WHO say handrubbing should take?
  4. Do gloves replace hand hygiene? Explain.
  5. Why must you never use the drag lift?
  6. Where on the body do pressure sores usually form?
  7. Under UK NICE guidance, how often at least should an adult at high risk of pressure ulcers change position?
  8. Name two signs of dehydration in an older person.
  9. Give three tips for talking with someone who has dementia.
  10. What does each letter of FAST mean?
  11. What is Ghana's general emergency number?
  12. Name three things that should be in a written agreement with a family.
12

Further reading and sources

Best next reads: WHO's iSupport for dementia carers (free download); the WHO hand hygiene brochure; the NHS (UK) "care and support" pages on moving and handling; a certified first aid course; the Hub's Inclusive Training and Workplace Safety manuals; Caregiving for Older and Disabled People Level 2.

What this module does not cover: nursing tasks of any kind; care plans and risk assessment (Level 2); equipment such as hoists and slide sheets in depth (Level 2); end-of-life care (Level 2); running a care agency (Level 3).

Every source used in this manual is listed, with links, in the Teacher Copy.

One application of the Cold-Start Learning Kit, which stays general-purpose and can build a guide on any topic in any field. Written in CTVET format; not a CTVET curriculum.