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Level 2 · National Proficiency II · CTVET formatTrainee Manual

Living Well After 60 Level 2

From helping one neighbour to leading a group. Start an older people's club, run good meetings, lead safe movement, host health days with partners, teach money safety and legacy, build joy and connection, and keep the club's books.

Older friends living well together Under a large shade tree in a Ghanaian compound, two grey-haired women in bright kaba walk side by side, one with a walking stick, waving to a grey-haired man who sits on a wooden bench reading a book with a cup of tea beside him. Next to him a young girl holds up a phone to record his story. Behind them is a neat house with a veranda and a small vegetable bed with a watering can. A low morning sun in gold rises over the hills, and two palm trees frame the scene. PURPOSE · COMPANY · MOVEMENT · PEACE
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Prepared by De-Graft Afful · Version 1.0.0 · October 2026
01

About this module

Level 1 helped you live well and help one person. Level 2 helps you gather many, keep them safe, and make a Tuesday morning the best part of someone's week.

Who it is for. People who have finished Living Well After 60 (Level 1), or who can show the same skills. You may be over 60 yourself, or younger. You may already help at a church fellowship, a mosque women's group, a pensioners' association or a community centre, and you want to start or lead a weekly group for older people. National Proficiency II covers varied work, mostly routine, under limited supervision.

This course is based on a book. It turns the ideas in De-Graft Afful's book Happy and Regret-Free After 60 into training for people who lead groups. You do not need the book to follow the course.

CTVET status. This module is not a CTVET curriculum. It follows CTVET's competency-based format so it can be put forward later.

Your limits as a facilitator. You are a group leader, not a health worker. You never diagnose, never give, stop, change or sell medicines, never sell remedies or "cures", and never promise anyone extra years of life. You invite trained people (nurses, the NHIS office, a lawyer, the police) to do their own work, and you refer. Every movement in this book comes with one rule first: a member talks to a doctor or nurse before starting new or harder exercise, and stops at once for chest pain, dizziness or sudden breathlessness.

For every faith and none. Clubs in this course may meet in a church, a mosque, a school or a community hall. The club itself is open to everyone. Prayer, if any, is short, optional and agreed by the members.

Bridge from Level 1: what you already know

  • Why purpose matters after work stops, and how to write a simple "what now" page for your own week
  • Your role and limits as a helper, and when to refer to a nurse, a doctor, a counsellor, your faith leader or the police
  • How to keep the mind busy and learning, why loneliness matters, the "one call a day" habit and how to visit well
  • Joy on purpose: gratitude, the outdoors, music; the basics of forgiveness and of kind boundaries with family
  • Money safety: pension day, a simple budget in boxes, Mobile Money (MoMo) and phone scams, the "hang up and call back" rule and reporting fraud to the Cyber Security Authority (CSA)
  • One box for papers, starting the family conversation, recording your story; see a lawyer for a will
  • Daily walking, chair stands and balance with the readiness questions and stop rules, the home falls walk, less salt, water, sleep, knowing your numbers, a medicine routine and keeping the NHIS card current
  • A 7-day routine and a 52-week plan, and small ways to earn (story recording, phone-safety teaching, leading a walking group)
  • The emergency number 112

Level 1 made you a good helper for one person. Level 2 teaches you to start a club, to open a meeting so everyone belongs, to move a group safely, to bring in health partners, to teach money safety and legacy, to build joy and company, to notice harm and refer, and to keep the books.

How this course links to other courses

Some skills are taught fully in other Hub courses. This book names them so you do not learn two versions:

  • Hands-on personal care, moving and lifting people, caring for someone with dementia, and running a home-care agency: Caregiving for Older and Disabled People (Levels 1 to 3)
  • First aid, CPR and the recovery position: First Aid and Community Health Helper
  • Cooking for groups and food hygiene for events: Catering, Pastry and Street Food
  • Talking with deaf and blind members: Sign Language, Braille and Assistive Technology
  • Wheelchairs and walking aids that need repair: Wheelchair and Mobility-Aid Repair

Stay with active older people. This course is about independent, active older people who come to a club because they want to: for purpose, company, learning, joy, money safety, legacy and staying active. If a member needs daily personal care, the club is still for them, but their care is a job for family, trained carers and health workers (Caregiving for Older and Disabled People), not for the club.

How the module works

Each unit has learning outcomes, performance criteria, the range and the evidence your assessor needs. You are judged Competent or Not Yet Competent. About 70% of the time is practical.

Course method. Where this book gives a step-by-step method, a session plan, a script, a checklist or a rule of thumb, it is a course method written for this module from good practice. It is not copied from one source and it is not a law.

Health facts. Most health studies in this book show a link (people who do X tend to do better), not proof that X causes the result. We write "is linked to", never "will give you". No activity in this book is a cure, and nothing in it replaces a doctor or nurse.

Example numbers. Every GH¢ amount in a worked example is an example made up to teach the sums, unless a source is given. Real prices change. Ask first, then do your own sums.

Scripts. The model scripts are written so you can say them word for word while you learn. Once you know them, make them your own and say them in the language your members understand best.

Our running example. Mrs Comfort Arthur, 64, a retired teacher, and Mr Kobina Eshun, 68, a retired fisheries officer, start the Sunrise Club for people aged 60 and over in Takoradi, in the Western Region (example). The club meets every Tuesday from 9:00 to 11:30 in a church hall that is lent free of charge, and is open to people of every faith. In the first month 40 people join the register. All the club's numbers are examples.

02

Unit 1 · Starting an older people's club

A good club does not begin with a hall or a banner. It begins with a question to older people: "What would make your week better?" Listen first. Then build what they asked for.

Competency standard

Learning outcome Performance criteria — the trainee…
1.1 Set the club's purpose with members holds a listening meeting, writes a short purpose statement agreed by members, and names what the club will and will not do
1.2 Find members and a place lists who the club is for, finds them through faith groups, health centres and neighbours, and checks a venue for access and safety
1.3 Plan the timetable writes a 4-week rotating programme with times, leaders and rest breaks
1.4 Agree rules, consent and photos writes club rules with members, a joining form with consent and emergency contact, and a photo rule
1.5 Cost the start works out start-up and monthly running costs with example numbers

Range. A new or young weekly club of 15 to 50 older people, most of them able to walk in on their own, meeting in a church, mosque, school or community hall in a town or village. Evidence. Listening-meeting notes; purpose statement; venue check sheet; 4-week timetable; club rules; joining form; start-up costing; oral questions.

Why a club?

Older people give a great deal. The World Health Organization says older people "contribute in many ways to their families and communities", and warns that older people are often wrongly seen as frail, dependent or a burden, which can lead to discrimination. A good club says the opposite every week: you are needed here.

Many older people in Ghana are on their own. The 2021 census found 341,960 people aged 60 and over living alone, and 62,480 of them were aged 80 or older. Loneliness is not a small thing. The WHO Commission on Social Connection reported in 2025 that about 1 in 6 people in the world is affected by loneliness, and linked it to an estimated 871,000 deaths a year. Social isolation may affect up to 1 in 3 older adults. Among WHO's simple actions for connection is this one: join a local group. Your club can be that group.

Older people in Ghana are also busy people. In 2021, 37.5% of people aged 60 and over were employed, and 90.1% of employed older people worked in the private informal sector. So plan the club around members' work, market days and family duties, not around the idea that "old people have nothing to do".

No national law for older people yet. Ghana's National Ageing Policy was approved by Cabinet in 2010, and an Age Bill was laid in Parliament in 2019 but was not passed. In April 2026 the Centre for Ageing Studies was still calling on Parliament to "expedite the Aged Persons' Bill". So there is no special licence or rule for an older people's club that this course could find. Your club still follows the ordinary laws of the land, the rules of the venue, and the safeguarding rules in this book. Level 3 covers registering a programme as an organisation.

Respect comes first

Older people are the leaders of their own lives. The club is theirs, not yours. You serve it.

  • Ask, do not assume. Never decide for members what they "need". Ask them.
  • No pity. Never call members "the poor old people", "our dear aged" or "the elderly ones" in a sad voice. Call them by name, with the titles they like: Maame, Papa, Auntie, Uncle, Mr, Mrs, Hajia, Alhaji, Nana.
  • Adults, not children. Do not use baby talk, clapping games meant for children, or a teacher's scolding voice.
  • Members lead. Give members real jobs: chairperson, secretary, treasurer, welcome team, phone tree, walk leader, story-day host.
  • Choice always. Every activity is offered, never forced. "You may join us or rest. Both are fine."

Step 1: the listening meeting

Before you start anything, hold a listening meeting with 8 to 20 older people (course method).

Hold a listening meeting

  1. Ask permission and a place. Ask a faith leader, the assembly member, a school head or a community leader for a room for one morning. Tell them clearly: "We want to ask older people what kind of weekly group they would like."
  2. Invite widely. Ask at places older people already go: the church or mosque, the health centre on clinic day, the pensioners' association, the market, the funeral or welfare association, and neighbours. Invite people who live alone and people who rarely go out. Ask a relative or neighbour to bring them.
  3. Set the room. Strong chairs in a half-circle, no one with their back to the speaker, water ready, the toilet easy to find, good light, no loud generator or speaker nearby.
  4. Welcome each person by name at the door and write their name on a large name card.
  5. Ask five questions, one at a time, and write every answer on the flip chart in big letters:
    • "What makes a good week for you?"
    • "What would make you leave the house on a Tuesday morning?"
    • "What do you worry about these days?" (money, health, scams, family, land, loneliness)
    • "What can you teach others?"
    • "What day and time suits you, and what makes it hard to come?"
  6. Count the answers. Put a tick next to each idea every time someone agrees. The ideas with the most ticks are the club's first programme.
  7. Ask who will help. "Who would like to help run this club?" Write the names. These people are your founding team.
  8. Close with thanks and a date: "We will meet again on [date] to agree the plan. You are all welcome."
  9. Write the notes the same day, with the date and the number of people who came.

Step 2: the purpose statement

A purpose statement is two or three short sentences that say what the club is for. Members agree it. You read it at the start of the first meeting each month (Unit 2).

Example: the Sunrise Club purpose (example). "The Sunrise Club is a weekly meeting for people aged 60 and over in our area, of every faith and none. We meet to stay active, keep learning, enjoy good company and look after our health, our money and our families' future. Every member is welcome, every member is heard, and every member is safe."

What the club does and does not do. Write this too, so nobody is confused (course method).

The club does The club does not
Meets every week for company, learning, movement and joy Give medical care, medicines or remedies
Invites nurses, the NHIS office and other trained partners Diagnose, or tell anyone to stop or change a medicine
Teaches money safety and how to report scams Collect members' savings, give loans or sell "investments"
Helps members get their papers in order and record their stories Write wills or handle land disputes (members see a lawyer)
Notices members who are low, lonely or harmed, and refers Act as a counsellor, a social worker or the police
Raises small funds openly and reports them Sell products to members, or let sellers use the club

Step 3: who are the members?

Write down who the club is for. Keep it simple (course method):

  • Age: people aged 60 and over (some clubs say 55 and over; agree it with your founding team)
  • Area: people who can reach the venue, or can be brought by family or a lift scheme
  • Ability: people who can sit for an hour and take part with or without help. Members who use a stick, a frame or a wheelchair are welcome. Members who need personal care may come with a family member or carer.
  • Faith: every faith and none
  • Language: decide the main language of the meeting and who will translate

Finding members. Ask at faith groups, at the health centre on clinic days, through the assembly member, at pensioners' and retirees' associations, at market associations, and by word of mouth. Ask every new member: "Who do you know who sits at home alone?" Those are the people the club is most for.

Step 4: the place

A venue for older people must be safe, easy to reach and comfortable. Use this venue check before you agree to any hall (course method, following WHO's list of home fall dangers: poor light, unsafe stairs and poor walking surfaces).

  • Getting there: near a trotro or taxi stop; a safe place for a car to stop at the door; a firm, level path from the road to the door
  • Steps: as few as possible; a rail to hold where there are steps; step edges easy to see (a white paint line helps)
  • Floor: dry, level, not slippery; no loose mats, wires or rubbish
  • Light: good daylight or working lights; no dark corridors
  • Chairs: strong chairs without wheels, with backs, and some with arms; enough for everyone plus five
  • Toilet: close by, clean, with water, good light and ideally a rail; a step-free toilet if possible
  • Air and heat: windows or fans; shade outside; no smoky kitchen next door
  • Noise: quiet enough to hear a speaker; not beside a loud road, a mill or a loudspeaker
  • Water: safe drinking water and cups
  • Space: room to put chairs in a circle and still move around them; space against a wall for movement work (Unit 3)
  • Exits: two ways out, both clear; the emergency number 112 and the address written on the wall
  • Cost and dates: who gives permission, what it costs (if anything), which days are free, and who holds the key

Step 5: the timetable

Older people like a clear, predictable week. Same day, same time, same order. Change the topics, not the shape.

A model 2½-hour morning (course method).

Time What happens Who leads
8:45 Doors open; welcome team at the door; water; register Welcome team
9:00 Opening (Unit 2): greeting, optional short prayer or silence, news, birthdays Chairperson or facilitator
9:15 Movement: chair-based session or short walk (Unit 3) Trained movement leader
9:45 Rest, water, toilet break All
10:00 Main topic of the week (see the rotation below) Facilitator or guest
10:45 Talk time in small groups; tea or a light snack Table hosts
11:15 Notices, next week's topic, thank-yous, phone tree reminder Chairperson
11:30 Close; helpers check everyone has a safe way home Welcome team

A 4-week rotation for the main topic (example from the Sunrise Club's listening meeting).

Week Main topic Unit
1 Health: a talk or a check with a nurse partner, or medicine-routine questions 4
2 Money and papers: scams, budget, pension day, the papers box 5
3 Mind and joy: a learning circle, a story morning, music, gratitude 6
4 Members' choice: an outing, a skills swap, a visit, a celebration 6

Plan around real life. Avoid market days, big funeral days and clinic days at the main health centre, or plan the club to fit around them. In the rainy season, have an indoor plan for every outdoor activity. In very hot months, keep walks before 9:00 or after 16:00.

Step 6: the club rules

Write the rules with the members. Read them at the first meeting each month. Keep them short and kind (course method).

Example: the Sunrise Club rules (example).

  1. Everyone is welcome and everyone is respected, whatever their faith, tribe, politics, money or health.
  2. One person speaks at a time. We listen to the end.
  3. What a member shares about their health, money or family stays in the room, unless someone is in danger.
  4. No selling, no collecting money for private businesses, no "investment" or loan offers, no remedies or "cures".
  5. No politics campaigning in the club.
  6. Phones on silent during talks.
  7. Every activity is a choice. You may rest at any time.
  8. If you feel unwell, tell a helper at once.
  9. Photos only with each person's permission (see the photo rule).
  10. Dues are voluntary and no member is turned away for not paying.

Step 7: joining form, consent and photos

Every member fills a joining form once, with help if they wish. Keep forms in a closed file. Only the facilitator and the secretary see them (course method).

The Sunrise Club joining form (course method).

Item What to write
Full name and the name they like to be called
Phone number (or the phone of someone who can pass a message)
Area and a simple description of the house or a landmark
Emergency contact: name, relationship, phone
A second emergency contact
"Is there anything we should know to help you take part safely?" (for example: uses a stick, hard of hearing, poor sight, needs to sit near the toilet, has been told by a nurse to avoid certain movements)
"Has a doctor or nurse told you not to exercise, or to exercise only in a certain way?" Yes / No. If yes, what did they say?
Photo choice: Yes, you may photograph me / Only group photos from behind / No photos
Consent: "I am joining the Sunrise Club of my own choice. I understand the club is not a health service. I agree that the club may keep this form and use my phone number to remind me of meetings." Signature or thumbprint, date

Ask only what you need. Do not ask for a Ghana Card number, an NHIS number, bank details, MoMo PIN, pension details or a list of diseases on the joining form. The club does not need them. Never photocopy or photograph a member's identity card or NHIS card. The less private information you hold, the less can be lost or misused. Level 3 teaches data protection for programmes in full.

The photo rule (course method).

  • Ask each member's choice on the joining form and mark it in the register with a small sign (for example a star for "no photos").
  • Before taking any photo, say: "I would like to take a photo for our club's WhatsApp group. If you do not want to be in it, please step aside or tell me." Wait.
  • Never photograph a member who is unwell, crying, falling, eating, or in a state they would not want seen.
  • Never post a member's photo with their full name, address, health condition or age next to it.
  • If a member asks you to delete a photo, delete it at once, in front of them, and from the group if you posted it.
  • Children at story days (Unit 6): never post a child's face without a parent's or guardian's written yes.

What can go wrong and what to do

Problem What to do
Only five people come to the first meeting Thank them warmly, run the meeting anyway, and ask each of the five to bring one person next week
The venue owner wants to use the club to sell products Say kindly that the club rules forbid selling; find another venue if needed
A member wants to "be in charge of everything" Give them one real job with a clear end date; share the other jobs
Members cannot climb the steps into the hall Find a ground-floor venue, or ask the owner about a ramp and a rail
A politician offers money in return for a rally at the club Thank them; explain the no-campaigning rule; offer them a chance to support the club openly with no conditions, as any sponsor would (Unit 7)
A family member signs up a parent who does not want to come Talk to the older person directly. The choice is theirs.

Cost the Sunrise Club's start

The founding team lists its costs (all examples). The church hall is free. Water and a light snack cost GH¢8 per member per meeting; about 30 members come each week; the club meets 4 times a month. A register book and stationery cost GH¢60 once. Large-print name cards cost GH¢2 each for 40 members. A first-aid kit restock costs GH¢150 once. A small speaker for music is lent by a member. (a) What is the monthly cost of water and snacks? (b) What is the one-off start-up cost? (c) What is the total cost for the first month? (d) If all 40 registered members shared the first month's total equally, how much would each pay? (e) The club decides instead to ask for voluntary dues of GH¢10 a month and expects 30 members to pay. How much is short in the first month?

Scripts you can use

Inviting an older neighbour who lives alone: "Good morning, Maame. I hope you slept well. Some of us are starting a group for people over sixty. We meet on Tuesday mornings at the church hall, from nine to half past eleven. We talk, we move a little, we learn something and we laugh. Anyone can come, of any church or none. It costs nothing. I would be happy to walk with you the first time. Would you like to try it next Tuesday?"

If they say no: "That is fine, Maame. Can I come and greet you again next week and tell you how it went?"

Asking a faith leader for the hall: "Reverend, many older people in our area are alone at home during the week. We would like to start a weekly club for people over sixty, open to everyone, on Tuesday mornings. We need a hall with chairs and a toilet from half past eight to twelve. We will clean up after every meeting, there will be no selling, and we will give you a short report every three months. Could the church help us in this way?"

Plan your club

  1. In pairs, run a short listening meeting with 6 classmates playing older people. Ask the five questions and count the answers.
  2. Write a purpose statement of no more than three sentences and a "does / does not" table.
  3. Visit a real hall (or the training room) and fill the venue check. Write three things that must be fixed before older people can use it.
  4. Write a 4-week timetable using the model morning.
  5. Write five club rules with your "members" and a joining form.
  6. Present your club plan to the class in five minutes.

Find your first ten

Make a list of ten older people in your area who might join a club. For each, write how you will invite them and who could bring them. Visit or call three of them this week using the invitation script, and write what each person said (use first names only).

Check yourself

  1. Why should a club start with a listening meeting?
  2. Name five things to check before you choose a venue.
  3. Name three things the joining form must not ask for.
03

Unit 2 · Running a good meeting

People do not come back for the topic. They come back because someone greeted them by name, they could hear, they had a good chair, and they went home feeling that they mattered.

Competency standard

Learning outcome Performance criteria — the trainee…
2.1 Prepare the room and the team sets out chairs, light, water and toilet access, and briefs the welcome team before members arrive
2.2 Open and close a meeting uses a welcome script, reads the purpose or rules where due, gives notices clearly, and closes on time
2.3 Include every member adjusts for members with poor sight, poor hearing, limited mobility and limited reading, and gives quiet members a turn
2.4 Manage difficult moments handles a member who talks too long, a disagreement, an upset member, a person who is unwell and a seller, calmly and kindly
2.5 Keep the register and follow up keeps a weekly register, works out attendance, and phones members who miss two meetings

Range. A weekly meeting of 15 to 50 older people, including members with sight, hearing, mobility or reading difficulties, led by the trainee with a small team of member helpers. Evidence. Observed opening and closing; room set-up checklist; inclusion plan; two handled difficult moments (role-play or real); four weeks of register with attendance worked out; follow-up call notes; oral questions.

Before the meeting: the room

Arrive at least 30 minutes early. Use this checklist every week (course method).

  • Chairs in a half-circle or horseshoe, so every face can be seen; no one sits with the light behind the speaker
  • Front seats kept for members who hear or see poorly, and seats near the door and the toilet for members who walk slowly
  • Space to pass between chairs for a stick, a frame or a wheelchair; wheelchair spaces in the circle, not at the back
  • Light on; curtains open; fans on but not blowing papers or drowning voices
  • Floor dry and clear; bags under chairs, not in walkways
  • Water and cups ready; toilet checked, with water and soap
  • Register, pens, large-print name cards and the week's handout (in large print) on the welcome table
  • The first-aid kit and a charged phone with credit at the front
  • The emergency card on the wall: 112, the hall's address or landmark, the nearest clinic, and the facilitator's phone

The welcome team

Choose two or three members as the welcome team each week. Give them clear jobs (course method):

  • Greet each person at the door by name, with the title they like
  • Help the person to a good seat, carry a bag if asked, offer water
  • Tick the register and give out name cards
  • Notice who is new, and introduce them to one friendly member who will sit with them
  • Notice who looks unwell, tired or upset, and quietly tell the facilitator
  • At the end, check that each person has a safe way home

Opening the meeting: a script

Start on time, even if only a few are there. Late-comers are welcomed quietly.

The opening (course method), about 10 to 15 minutes:

"Good morning, everyone. Welcome to the Sunrise Club. My name is Comfort, and I am your facilitator today.

Can everybody hear me? Please raise a hand if you cannot hear me well, and we will move you closer. … Thank you.

A special welcome to our new member today, Auntie Esi. Auntie Esi, we are very glad you came. Uncle Kobby will sit with you and show you around.

Let us have a moment of quiet. You may pray in your own way, or simply rest. … Thank you.

Here is our news. We have two birthdays this week: Papa Yaw is seventy-one and Maame Efua is sixty-five. Let us greet them! … We also remember Uncle Fiifi, who is in hospital. The phone tree will call him this afternoon.

Today we will move for thirty minutes, sitting or standing as you choose. Then Nurse Abena from the health centre will talk to us about blood pressure and take our questions. After that, tea and talk. We will finish at half past eleven.

Two reminders, as always: every activity is your choice, and you may rest at any time. And if you feel unwell, tell a helper straight away."

On the first Tuesday of each month, also read the purpose statement and the club rules aloud, slowly.

Speaking so that everyone understands

  • Face the group when you speak; never talk while writing on the board or looking at your phone
  • Speak a little slower and a little louder, but do not shout; shouting makes words harder to understand
  • Short sentences. One idea at a time.
  • Say it, show it, write it: say the main point, show an object or picture, and write two or three words in big letters
  • Repeat the key point at the end: "So, the one thing to remember today is…"
  • Check understanding without making anyone feel foolish: "Let me check I explained that well. Who can tell us the rule in their own words?"
  • Use the members' language. Translate the key points, or ask a member to.

Including every member

The WHO says over 25% of people over 60 have disabling hearing loss, and most people with vision impairment or blindness are over 50. So in any club, expect several members who cannot hear or see well. Plan for them every week, not only when they complain (course method).

Member What helps
Hard of hearing Front seat, facing you, light on your face; one person speaks at a time; repeat questions from the floor before answering; write key words on the board; a microphone only if it is clear and not too loud; never cover your mouth; no music while talking
Poor sight or blind Front seat; large print (at least 16 point, dark letters on white or cream paper); read aloud everything that is written; say your name when you speak ("It is Comfort here"); describe pictures and objects; keep chairs and tables in the same place each week; offer your arm and let them hold it
Limited mobility Seat near the door and the toilet; chairs with arms; a clear path; extra time to arrive and to move; movement work offered seated (Unit 3); ask before helping, and never push a wheelchair without asking
Limited reading Never ask anyone to read aloud without asking privately first; use pictures, colours and spoken instructions; let members sign with a thumbprint; pair them with a reading buddy for written tasks if they want one
Memory difficulties Same routine every week; name cards; a short summary at the end; a reminder call the day before (phone tree)
Quiet members Small groups of 4 to 6; go round the circle so each person has a turn to speak or to pass; ask easy, open questions ("What was your first job?")

Never guess what a member can or cannot do. Ask privately: "Is there anything that would make it easier for you to take part?" Then do it. Write it on their joining form (with their permission), so every helper knows.

Running the main topic

A good main topic follows a simple shape (course method):

  1. Hook (2 minutes): a question or an object. "Who has had a strange phone call this month?"
  2. Teach (10 to 15 minutes): two or three points only, with pictures, a demonstration or a guest.
  3. Do (15 minutes): members practise: a drill, a small-group talk, a quiz, a list, a role-play.
  4. Share (10 minutes): two or three members say what they learned or what they will do.
  5. Take away (3 minutes): one action for the week, written in large print on a small card.

Managing difficult moments

Difficult moments happen in every group. Stay calm, kind and brief. Protect the member's dignity in front of others (course method).

1. A member talks for too long

"Thank you, Papa. You have made an important point about the land. Let me hear from someone who has not spoken yet, and then we can come back to you after tea." Then do come back to him, or talk with him after the meeting.

2. Two members disagree loudly

Stand between them with an open hand. "I can see this matters to both of you. Let us hear Auntie Ama first, then Uncle Kweku, one at a time, with no interruption." If it continues: "Let us pause here. I will sit with you both after the meeting." Never take sides in public.

3. A member becomes upset or cries

Lower your voice. "Take your time, Maame. Would you like to step outside with me or with your friend for a few minutes?" Ask a helper to continue the session. Sit with the member, listen, and do not rush to solve. If they speak of feeling low, being harmed or not wanting to live, follow Unit 6.

4. A member feels unwell

Stop what you are doing. Go to them. "How are you feeling? Where is the trouble?" If they have chest pain, sudden breathlessness, sudden weakness on one side, sudden trouble speaking, a very bad sudden headache, or they have fallen and hit their head, call 112 at once and follow your first-aid training (First Aid and Community Health Helper). Otherwise, let them sit or lie down in a cool place, offer water if they can swallow normally, call their emergency contact, and do not leave them alone. Write it in the incident log (Unit 7).

5. Someone arrives to sell products, remedies or "investments"

"Good morning. Thank you for coming, but our club rule is no selling of any kind, so I must ask you not to do this here." If they continue, ask a strong member or the venue's caretaker to walk them out. Warn members afterwards: "Remember, a good thing does not need to be sold to you in a hurry."

6. A member's relative takes over

Some relatives speak for the older person. Turn your body and your eyes back to the member: "Thank you, sister. Maame, what would you like?"

7. A member makes unkind remarks about another faith, tribe or a person's health

"In this club, we respect every faith and every person. Let us keep to that." Talk privately afterwards if needed.

8. A member is confused about where they are or how to get home

Stay calm and kind. Sit with them, give water, and call their emergency contact. Do not send them home alone. Write it down and, with the family, gently suggest a check with a doctor or nurse.

Closing the meeting

The closing (course method), about 10 minutes:

"Thank you all for coming today. Let us remember the one thing we learned: [key point]. Your action card says it in big letters.

Next Tuesday is money week. Mr Eshun will run the scam drill, so bring your phone.

The phone tree will call everyone on Monday evening as a reminder. If you cannot come, please tell your caller.

If you know someone who sits at home alone, bring them next week.

Before you go, please check you have your bag and your stick. Our welcome team will make sure everyone has a way home. Safe journey, everyone."

After everyone leaves (course method): clean the hall, put chairs back, lock up; tick the register; write any incident; note who was missing; note one thing that went well and one thing to change.

The register and following up

The register is the heart of the club. It tells you who is coming, who has stopped, and who may need a call. Keep it every week (course method).

No. Name (as they like to be called) Phone Photo choice 7 Oct 14 Oct 21 Oct 28 Oct Notes
1 Maame Efua on file (example) Yes P P A A Two absences: call
2 Papa Yaw on file (example) No ★ P P P P
3 Auntie Esi (new) via daughter (example) Group only P P Hard of hearing: front seat

P = present, A = absent. All names and numbers above are examples.

The two-week rule (course method). When a member misses two meetings in a row without telling anyone, the facilitator or a phone-tree caller calls them that week. Missing club can be the first sign that a member is unwell, has fallen, is low, or is being kept at home.

The follow-up call (script): "Good evening, Maame Efua. It is Comfort from the Sunrise Club. We missed you these last two Tuesdays, and I wanted to greet you and ask how you are. … I am sorry to hear about your knee. Is someone helping you at home? … Would it help if Uncle Kobby came to greet you on Thursday? … We will keep your seat for you. Take care, and we hope to see you soon."

Write the result in the notes column. If the member sounds unwell, alone and struggling, or tells you they are being harmed, follow Unit 6.

The phone tree

A phone tree is a simple way to reach everyone quickly. The facilitator calls four "branch" callers; each branch caller calls up to ten members. Branch callers report back the same evening: who was reached, who was not, and anything worrying (course method).

  • Use the phone tree to remind members the day before each meeting
  • Use it when a meeting is cancelled (rain, a funeral, a public holiday)
  • Use it to check on a member who has been unwell
  • Give each branch caller a printed list of their members with names and numbers, and ask them to keep it private
  • Callers never ask members for money, PINs or personal details over the phone, and members know that the club never asks for these. This protects members from scammers pretending to be "from the club".

What can go wrong and what to do

Problem What to do
Members cannot hear because of the rain on the roof Move closer together; write key words; save the talk for later and do a group activity
The guest speaker does not come Have a "spare" session ready (a quiz, a story round, a skills swap)
The meeting always runs late, and members miss their transport Cut the main topic, not the tea; finish on time every week
One small group always sits together and new members are left out Use name cards to mix tables; give each table a host whose job is to welcome
Attendance falls in the rainy season Ask members what would help; arrange shared taxis; meet nearer to where most live
A member keeps arriving very early and alone Ask a helper to arrive early too; never leave a member alone outside a locked hall

Work out attendance

The Sunrise Club has 40 members on the register. In October, the attendance on four Tuesdays was 28, 31, 26 and 33. (a) What was the total attendance for the month? (b) What was the average attendance per meeting? (c) What was the average attendance rate, as a percentage of the register? (d) On the third Tuesday, what percentage of members came? (e) If 6 members each missed two meetings in a row, and each follow-up call takes 10 minutes, how long do the calls take in total?

Open, include and close a meeting

  1. Set the room for 15 "members" using the checklist. Mark front seats for two members with poor hearing and one with poor sight, and a wheelchair space.
  2. Brief two classmates as the welcome team.
  3. Give the opening script in your own words, including one new member and one birthday.
  4. Teach a 10-minute topic using hook, teach, do, share and take away, with key words written in large letters.
  5. Your trainer will play out two difficult moments during your session (for example a member who talks too long and a seller at the door). Handle them.
  6. Close on time with the closing script.
  7. Tick the register and work out the attendance rate.
  8. Write one thing that went well and one thing you will change.

Visit a group

Ask permission to attend one meeting of an existing group with older members (a fellowship, a pensioners' association, a mosque women's group, a choir). Sit quietly and note: how people are welcomed, whether everyone can hear and see, how quiet members are included, how the meeting opens and closes, and one thing you would do differently. Do not take photos. Thank the leader.

Check yourself

  1. Give three ways to help a member who is hard of hearing.
  2. What is the two-week rule, and why does it matter?
  3. A member suddenly has chest pain during the meeting. What do you do first?
04

Unit 3 · Safe group movement

Sitting still feels safe, but it is not. Moving together, slowly and safely, is one of the best things a club can do. Safety is not the enemy of movement; it is what makes movement possible.

Competency standard

Learning outcome Performance criteria — the trainee…
3.1 Screen members before movement asks every member the screening questions before their first session and when anything changes, and acts on the answers
3.2 Lead a chair-based session leads warm-up, strength, balance and cool-down moves with clear cues, seated and standing options and a support for every standing move
3.3 Lead a walking group plans a safe route, briefs walkers, keeps the group together with enough leaders, and counts members back
3.4 Apply stop rules and act in an emergency stops any member with warning signs, calls 112 when needed, and refers to first-aiders and health workers
3.5 Track progress keeps a weekly minutes card and helps members build towards the WHO weekly targets at their own pace

Range. Groups of up to 25 older people who walk on their own (with or without a stick or frame) and members who use wheelchairs, in a hall, a compound, a school field or a quiet road, in the morning or late afternoon. Evidence. Completed screening cards for at least 10 members (made-up or with consent); two observed chair-based sessions; one observed walking group with route plan and head counts; stop-rule role-play; four weeks of minutes cards; oral questions.

Why the club moves

The WHO says that physical activity in older adults is linked to fewer falls, better mental and cognitive health, better sleep, and a lower risk of death from any cause and from heart disease. It also notes that physical inactivity rises in both men and women after age 60.

Falls are serious. About 842,000 people died from falls worldwide in 2023, and about 71% of those deaths were people aged 60 and over. The risk rises with weaker balance, strength, walking or eyesight, and with medicines or conditions that cause dizziness or low blood pressure. Exercise that challenges balance is one of WHO's ways to prevent falls; a Cochrane review found exercise cut falls by about 23%.

The WHO weekly targets for older adults

For adults aged 65 and over, the WHO 2020 guidelines say each week:

  • 150 to 300 minutes of moderate activity (such as brisk walking), or 75 to 150 minutes of vigorous activity, or a mix
  • Muscle-strengthening on 2 or more days
  • Varied activity that mixes balance and strength on 3 or more days, to improve function and prevent falls

Just as important: "doing some physical activity is better than doing none," and older adults should be as physically active as their functional ability allows. Replacing sitting time with any activity, even light activity, has benefits.

The targets are a direction, not a test. Never shame a member who cannot reach 150 minutes. Five minutes today and seven next week is progress. Each member compares with their own last week, never with anybody else.

The screening questions

In Level 1 you asked one person a few readiness questions before they began to exercise. For a group, those questions become a written screening card. Before a member's first movement session, and whenever something changes, ask the screening questions privately. They are not a medical test. They help you decide whether a member should talk to a doctor or nurse before moving with the group. This card is a course method, built on the rule "talk to a doctor or nurse before new or harder exercise" and on the WHO list of fall risks.

The Sunrise Club screening card (course method).

No. Question Yes No
1 Has a doctor or nurse ever told you to avoid exercise, or to exercise only in a certain way?
2 Do you get pain or tightness in your chest when you walk or climb stairs?
3 Do you get very short of breath doing small things, like walking to the gate?
4 Do you often feel dizzy or faint, especially when you stand up?
5 Have you fallen in the last 12 months?
6 Do you have a joint, back or foot that hurts sharply when you move?
7 Have you had an operation, a stroke, a heart problem or a new illness in the last 6 months?
8 Have you started a new medicine recently, or does any medicine make you dizzy or sleepy?
9 Do you use a stick, a frame or a wheelchair, or need help to stand?
10 Is there anything else you think we should know before you move with us?

What to do with the answers (course rule):

  • All "No": the member may join, starting gently, with the usual safety rules.
  • "Yes" to 1, 2, 3, 4 or 7: the member does not join standing or walking work until they have asked a doctor or nurse "What movement is safe for me?" and told you the answer. Until then they may sit and watch, do gentle seated breathing and arm moves only, or simply enjoy the company.
  • "Yes" to 5 or 8: the member should tell a health worker about the fall or the medicine. WHO lists a medication review among the ways to prevent falls. Offer seated options and a support for every standing move, and place a helper beside them.
  • "Yes" to 6: offer gentle versions, skip moves that hurt, and suggest they ask the nurse which movements are safe for that joint.
  • "Yes" to 9: offer seated versions; never lift or support a member's full weight yourself (Caregiving for Older and Disabled People teaches moving and handling).
  • Write the outcome on the card, date it, keep it in the closed file, and ask again every 6 months or when a member says something has changed.

Script: asking the screening questions "Before you join our movement time, I ask everyone the same ten short questions, in private. It is not a medical check. It just helps us keep you safe. You can answer yes or no, and you can ask me to explain any question. … Thank you. Because you said you get dizzy when you stand up, I would like you to ask your nurse at your next visit what movement is safe for you. Until then, you are welcome to do our seated moves with us. Is that all right?"

The stop rules

Every leader and every member must know the stop rules. Read them aloud at the start of every session for the first month, then once a month (course method).

STOP AT ONCE and tell a leader if you feel:

  • pain, pressure or tightness in the chest
  • sudden or severe breathlessness (you cannot say a short sentence)
  • dizziness, light-headedness or feeling faint
  • sharp pain in a joint, the back or the chest
  • sudden weakness, numbness or drooping on one side of the face, arm or leg; sudden trouble speaking or seeing
  • a fall of any kind

CALL 112 AT ONCE for chest pain that does not go away with rest, sudden weakness on one side, sudden trouble speaking, severe breathlessness, a fall where the person hits their head, or a fall after which the person cannot get up or cannot put weight on a leg.

Never give a member any medicine, tablet, drink or remedy. Never tell a member to take or skip their own medicine. Let a trained first-aider act within their training (First Aid and Community Health Helper), and hand over to health workers.

Some ache the day after exercise is normal; sharp pain is not. Tell members this, and ask them to report sharp pain.

Before every session: the safety check

  • Screening cards checked; new members screened; members with a "wait" outcome know their seated options
  • Strong chairs without wheels, backs against a wall so they cannot slide; one chair per member plus spares
  • Floor dry, level and clear; no mats; good light
  • Members in flat shoes that grip, or barefoot on a dry floor; no loose slippers for standing work
  • Water ready; a cool room or shade; avoid the hottest hours
  • At least one leader for every 8 members (course method), and one leader with a current first-aid certificate if possible
  • Phone charged with credit; the emergency card and the hall address ready; the first-aid kit in reach
  • Every member reminded: "Start small. Stop if anything feels wrong. You may sit at any time."

A 30-minute chair-based session

This session uses the simple home moves from Level 1, now led as a group. Every standing move is done behind a chair, holding its back, or beside a wall. Every move has a seated option. It covers the WHO strength and balance work in one session; the session plan itself is a course method.

How to lead (course method):

  • Stand where everyone can see you; turn sideways to show a move, then face the group
  • Show the move slowly, say it in short words, then do it with them
  • Count out loud and slowly
  • Give the seated option every time: "If you prefer, stay seated and do it like this."
  • Walk around and watch faces and breathing more than arms and legs
  • Praise effort, not perfection: "Well done, Papa. That was steadier than last week."
  • Never touch a member without asking first
Part Time Moves (standing members hold the chair back; seated members stay seated)
Warm-up 5 min Seated or standing marching on the spot, slowly at first; shoulder rolls; gentle arm swings; ankle circles; slow neck turns (look left, centre, right; never roll the head)
Strength: legs 6 min Chair stands: sit near the front, feet flat, lean forward a little, stand up slowly using hands on thighs or chair arms, stand tall, sit back slowly with control; 5 times, rest, build up to 10. Seated option: press the feet into the floor and lift the knees one at a time
Strength: calves 3 min Heel raises behind the chair: up onto the toes slowly, down slowly; 10, rest, 10 more. Seated option: lift the heels, then the toes
Strength: arms 3 min Wall push-ups: stand an arm's length from the wall, palms at shoulder height, bend the elbows, push back; 5 to 10. Seated option: push the palms together hard for 5 seconds, 5 times
Balance 6 min One-foot stand holding the chair with both hands, up to 10 seconds each side; as members get steadier, one hand, then fingertips, always within reach of the chair. Heel-to-toe walk along the wall, one hand on the wall, 10 steps, turn carefully, back. Seated option: sit tall without leaning on the back, lift one foot a little, hold, change
Cool-down 5 min Slow marching getting slower; deep, slow breaths; gentle stretches of the arms and the backs of the legs, held, never bounced; a word of thanks
After 2 min Water; members sit for a few minutes before getting up; leaders ask each person "How do you feel?"

Making it harder or easier (course method). Harder: more repetitions; slower lowering; one hand on the chair instead of two. Easier: fewer repetitions; seated versions; longer rests. Never add weights or new hard moves for a member without a health worker's advice.

Tai Chi and other classes. The WHO names Tai Chi as one option for exercise that challenges balance. If a trained Tai Chi or exercise teacher offers sessions for older people, invite them, after checking their training and asking them to follow the club's screening and stop rules. Do not teach a style you have not been trained in.

The walking group

Level 1 named leading a walking group as a small way to earn or serve. Here you learn to lead one properly. A walking group is free and social. Walking together is safer than walking alone and harder to skip. Brisk walking counts as moderate activity.

Plan and lead a walking group

  1. Walk the route alone first, at the same time of day you will walk with the group. Choose a loop of 15 to 30 minutes on flat, firm ground with shade, places to sit, a toilet and few cars. Avoid broken drains, open gutters, loose stones, steep slopes and busy junctions.
  2. Write the route plan: start and finish, time, rest points, a short-cut back, the nearest clinic, and where an ambulance could reach. Keep one copy in your bag and one with a member who stays at the hall.
  3. Set the time: early morning or late afternoon, out of the midday heat. Have a rain plan (walking indoors around the hall).
  4. Count the leaders: at least one leader for every 8 walkers (course method). The front leader sets a slow pace; the back leader walks behind the slowest walker and never lets anyone fall behind.
  5. Brief the group before you start (script below): route, time, stop rules, pace ("you should still be able to talk"), and "tell the back leader if you need to stop".
  6. Count everyone before you start, at each rest point, and when you finish. Write the numbers down.
  7. Keep to the pace of the slowest walker. Offer a shorter loop for those who want it, with its own leader.
  8. Cross roads together, at a safe place, with a leader stepping out first.
  9. Rest and drink water at the rest points; check faces and breathing.
  10. Finish with a slow cool-down walk and stretches, a final count, and "How do you feel?"
  11. Write the record: date, route, time walked, number of walkers, any incident.

The walking group briefing (script): "Good morning, walkers! Today we walk the church loop, about twenty-five minutes, with a rest under the mango tree at the school. Ama will lead at the front, slowly, and I will walk at the back. Nobody walks behind me.

Walk so that you can still talk. If you cannot say a sentence, slow down.

If you feel chest pain or dizziness, or you suddenly cannot catch your breath, stop where you are and raise your hand or call me. Do not try to finish the walk.

We count everybody now, at the rest point, and at the end. Let us count: one, two, three … twenty. Twenty walkers. Let us go!"

Members who use a stick, a frame or a wheelchair (course method). Plan a shorter, smoother loop for them, with a leader beside them. Ask before pushing a wheelchair, and let the member set the speed. For repairs to wheelchairs and walking aids, see Wheelchair and Mobility-Aid Repair.

In an emergency

Act when a member falls or becomes unwell during movement

  1. Stop the activity. Ask other members to sit down where they are. A second leader looks after the group.
  2. Go to the member. Speak calmly. Do not pull them up.
  3. Check for danger signs: chest pain, severe breathlessness, weakness on one side, trouble speaking, a hit to the head, unable to get up or put weight on a leg, bleeding, confusion.
  4. If there is any danger sign, call 112 at once. Give your name, the exact place (address, landmark, digital address if you have it), what happened and the member's age. Stay on the line if asked.
  5. Give first aid only within your training, or let a trained first-aider do it (First Aid and Community Health Helper). Do not give food, drink or any medicine.
  6. If there is no danger sign and the member feels able, let them sit or lie in a comfortable position and rest. Help them up only if they can do most of the work themselves, using a strong chair, and never lift their full weight.
  7. Call the emergency contact on the joining form.
  8. Stay with the member until help or family arrives. Someone meets the ambulance at the road.
  9. Tell the member to see a doctor or nurse after any fall, even if they were not hurt.
  10. Write the incident log the same day (Unit 7) and tell the chairperson.

Tracking minutes: the weekly card

Give each member a minutes card (course method). Members write the minutes they walked or moved each day, with help if needed. At the end of the week they add them up and compare only with their own last week.

Day Minutes moving Strength (✔) Balance (✔)
Monday
Tuesday (club)
Wednesday
Thursday
Friday
Saturday
Sunday
Total days: days:
My own target this week aim: 2 days aim: 3 days

What can go wrong and what to do

Problem What to do
A member says "I am fine" but answered "yes" to chest pain Keep to the rule: seated, gentle moves only until they have asked a nurse or doctor; explain kindly that the rule is the same for everyone
A member wants to do more than the others to show they are strong Praise the effort and remind them to build slowly: "compare with your own last week"
The day is very hot Shorten the session, move indoors or into shade, add water breaks, or postpone
A plastic chair slides during chair stands Stop; replace it with a strong chair against a wall; never use plastic stacking chairs for standing work
Walkers spread out along the road The front leader stops at the next rest point and waits; the back leader stays with the last walker; count again
A member's family says they should "rest at their age" Invite the family to watch a session; show the screening and stop rules; explain that safe movement, agreed with a health worker, is part of staying well
A member asks you which tablets are best for their knee "I cannot advise on medicines. Please ask your doctor, nurse or pharmacist."

Count the minutes and the leaders

(a) Maame Efua walks with the club's walking group on Monday, Wednesday and Friday for 35 minutes each time. How many minutes is that? (b) She also walks to the market for 15 minutes on Tuesday, Thursday, Saturday and Sunday. What is her weekly total? (c) Has she reached the lower WHO target of 150 minutes? By how many minutes is she over or under? (d) If she did only the group walks, how many more minutes would she need to reach 150? (e) The walking group has 22 walkers. With one leader for every 8 walkers, how many leaders are needed?

Screen and lead a chair-based session

  1. In pairs, ask each other the ten screening questions privately, then apply the "what to do with the answers" rules to three made-up answer sets your trainer gives you.
  2. Do the safety check for a group of 8 classmates.
  3. Read the stop rules aloud.
  4. Lead the full 30-minute chair-based session, giving the seated option for every move.
  5. During your session, your trainer will act out a warning sign (for example dizziness). Apply the stop rules and the emergency steps.
  6. After the session, ask each person "How do you feel?" and fill their minutes card for the day.

Walk the route

Choose a 20-minute walking loop near your home or training centre. Walk it at the time a group would walk. Write the route plan: start, rest points, shade, toilet, dangers, short-cut back, nearest clinic, and where an ambulance can stop. Draw a simple map and bring it to class.

Check yourself

  1. What are the three WHO weekly targets for older adults, and what does WHO say about doing less than that?
  2. A member answers "yes" to "Do you often feel dizzy when you stand up?" What do you do?
  3. Name four signs for which you call 112 at once.
05

Unit 4 · Health days with partners

The facilitator does not check anyone's blood pressure. The facilitator brings the nurse, the chairs, the queue, the water and the members, and makes sure every member leaves knowing their next step.

Competency standard

Learning outcome Performance criteria — the trainee…
4.1 Invite and brief health partners writes and delivers an invitation to a health facility, agrees the date, services, numbers and needs, and confirms in writing
4.2 Plan and run a health day organises stations, a queue, privacy, timing, water and seating, and keeps to the plan
4.3 Support NHIS and medicine-routine talks arranges an NHIS desk or talk and a medicines talk by a health worker or pharmacist, and prepares members' questions
4.4 Keep to the facilitator's limits never measures, interprets, diagnoses, advises on medicines or sells; protects members' privacy and results
4.5 Follow up helps members who were told to see a health worker to plan their visit, and records only what the member agrees to share

Range. A club health day or health talk for 20 to 60 members, with a nurse, community health officer, eye or ear screening team, pharmacist or NHIS officer, in a hall or at a health facility. Evidence. Invitation letter and written confirmation; health-day plan with stations and timings; observed health day or full role-play; members' question cards; follow-up record; oral questions on limits.

Why health days matter

Many health problems give no warning. The WHO says hypertension means a blood pressure of 140/90 mmHg or higher measured on two different days, that about 44% of adults aged 30 to 79 with hypertension in 2024 did not know they had it, and that most people have no symptoms: "checking your blood pressure is the best way to know". In May 2026, Ghana Health Service was running "Operation Measure 1 Million People", with free blood pressure screening at health facilities, and a district director called regular screening "the only way for individuals to know their blood pressure status".

Eyes and ears matter too. Most people with vision impairment or blindness are over 50, the main causes are uncorrected refractive error and cataract, and spectacles and cataract surgery are among the most cost-effective health care there is. The head of Ghana Health Service's Eye Care Unit said in 2024 that about 9 in 100 Ghanaians aged 40 and over have glaucoma, that glaucoma has no symptoms early on, and advised an eye examination every year after 30. Over 25% of people over 60 have disabling hearing loss, older adults should have their hearing screened, and hearing aids help. Hearing loss and untreated vision loss are both on the list of 14 changeable risk factors for dementia named by the 2024 Lancet Commission.

A club can make checks easy: one morning, one place, friends beside you, a nurse who comes to you.

The facilitator's limits

What a facilitator must NEVER do:

  • Measure blood pressure or blood sugar, or test eyes or ears, unless you are a trained and authorised health worker doing it as your own job
  • Read, explain or judge anyone's result ("That number is fine" or "That is too high")
  • Diagnose, or guess what illness someone has
  • Advise anyone to start, stop, change, halve, share or skip a medicine
  • Give, sell or recommend any medicine, supplement, herbal remedy, tea, oil or "cure"
  • Let sellers of products or remedies use the health day
  • Promise anyone that an activity will cure them or give them extra years
  • Collect, photocopy or keep members' NHIS cards, Ghana Cards, results or hospital books
  • Tell anyone else a member's result

What a facilitator DOES: invites trained partners; organises the day; keeps the queue and privacy; makes sure every member understands the next step the health worker gave them; helps them plan the visit; and refers.

Your words when a member asks you about their result (script): "Maame, I am not a nurse, so I cannot tell you what that number means. Let us go back to Nurse Abena now and ask her together. Shall I come with you?"

Who to invite

Partner What they may offer (ask; do not assume) How to find them
Nearest health centre, CHPS compound or polyclinic Blood pressure checks, blood sugar checks, health talks, referral Visit the facility in-charge or the district health directorate with a letter
Ghana Health Service screening drives Free blood pressure screening Ask the district health directorate when the next drive is and whether they can come to the club
Eye clinic or eye-care team Eye screening, glasses advice, referral for cataract or glaucoma Ask the regional or district hospital eye unit
Hearing or ENT service Hearing screening, advice on hearing aids Ask the regional hospital
A pharmacist A talk on taking medicines safely and the one-list habit Ask a licensed community pharmacy
The NHIS district office A desk to answer questions and help with registration or renewal Visit the district NHIS office with a letter
A dental team A talk on teeth, gums and dentures Ask the district hospital dental unit

Local contacts. This book does not list local phone numbers for health facilities, the NHIS office or eye and hearing services. Trainer to supply the local numbers and the names of the right offices for your district. Write them in your club contact list and check them every year.

Step 1: the invitation

Visit in person if you can, with a short letter. Partners are busy; make it easy for them to say yes (course method).

Model invitation letter (course method):

The Sunrise Club (for people aged 60 and over), c/o [venue], Takoradi. [Date]

To: The Officer in Charge, [name of health centre]

Request: a health morning for older people

Dear Sir or Madam,

The Sunrise Club is a weekly club of 40 people aged 60 and over, meeting every Tuesday from 9:00 to 11:30 at [venue]. Our members would like to have their blood pressure checked and to ask questions about medicines and healthy living.

We would be very grateful if a nurse or community health officer could visit on one Tuesday in [month] to check blood pressure and give a short talk. We expect about 40 members.

We will provide: a private corner with a table and chairs, water, a queue with seats, helpers to manage the line, and transport support of GH¢[amount] (example). We will not allow any selling of products on the day.

Please tell us which dates suit you, how many people you can check, and anything you need us to provide.

Yours faithfully, Comfort Arthur, Facilitator. Phone: [number]

After they agree, send a short confirmation by letter or WhatsApp: date, arrival time, services, expected numbers, what the club provides, and the name and phone of the person who will meet them. Call two days before to confirm.

Step 2: plan the stations

A health day runs best as a set of stations, each in its own space, with a seated queue (course method).

Station Who runs it What happens Club's job
1 Welcome Welcome team Register; queue number; water; seat Make sure nobody stands in a long line
2 Blood pressure Nurse or CHO Checks, explains the result privately, gives advice and referral Private corner (screen or separate room); chairs; one member at a time
3 Eyes Eye-care team (if invited) Screening and advice Good light; a quiet space
4 Ask the pharmacist Pharmacist (if invited) Answers questions about taking medicines Collect question cards in advance
5 NHIS desk NHIS officer (if invited) Answers questions; help with registration or renewal A table and chairs; tell members what to bring as the NHIS office advises
6 Talk and tea Facilitator and members A short group talk by a health worker; tea; next steps Keep everyone seated, comfortable and in the shade
7 "My next step" Facilitator Helps each member write their own next step, if they wish Never reads or records results

Step 3: the "my next step" card

Every member who wants one gets a small "My next step" card in large print. The member (or a helper they choose) writes on it what the health worker advised. The club does not keep a copy (course method).

My next step
What the nurse or doctor told me to do
Where I will go
When I will go (date)
Who will go with me
What I will take (health book, medicines list, NHIS card)
Questions I want to ask

The US National Institute on Aging advises older people to take a relative or friend to appointments and to keep one up-to-date list of all their medicines, including supplements and herbal remedies, for every pharmacy and doctor. The card supports both.

The medicine-routine talk

Invite a pharmacist, nurse or doctor to give this talk. The facilitator's job is to collect members' questions in advance, keep time and make sure everyone hears. These are the safe-medicine habits the speaker can cover:

  • Follow the label
  • Do not take extra doses, and do not skip or halve doses to save money
  • Use reminders or a pill box
  • Do not take medicine in the dark
  • Tell the doctor about alcohol and tobacco
  • Take a relative or friend to appointments
  • Do not stop a medicine without checking with the doctor
  • Do not share medicines
  • Talk to the doctor or pharmacist before adding any new medicine or supplement, including herbal remedies, and keep one up-to-date list for every pharmacy

The WHO hypertension fact sheet adds a simple rule: "Take medicines as prescribed".

Question cards. A week before the talk, give each member a card: "What would you like to ask the pharmacist about taking medicines?" Collect the cards, remove names, and give them to the speaker. Members who do not want to ask in public can ask privately at the pharmacist's station.

If a member says they have stopped a medicine, or are taking a remedy instead of their medicine, do not argue and do not advise. Say: "That is important. Please tell the nurse or pharmacist today, or your doctor this week. Shall I take you to the nurse now?"

NHIS help

The NHIS says that members of its exempt groups do not pay a premium, and the exempt groups include persons above seventy years of age and SSNIT pensioners. Many members do not know this.

  • Invite the district NHIS office to send an officer to the club, or arrange a group visit to the office
  • Ask the NHIS office, before the day, what members must bring for registration or renewal, and tell members in large print
  • Ask the NHIS office what fees apply to cards and renewals; do not guess and do not tell members a fee yourself
  • Help members check their card's expiry date and write the renewal date on their year plan (Level 1)
  • Never collect members' cards or take them away to "renew for them"

NHIS renewal channels and fees. Ways to renew (for example by phone) and the card or renewal fee for each group were not verified for this book. Ask the district NHIS office and write down the answer, the date and the officer's name. Trainer to supply the local NHIS office contact.

Other health talks a club can host

Invite a health worker for each talk. The facilitator prepares, keeps time and collects questions. Here are topics with the facts the club can share in its own notices (sources given):

Talk Key facts for the notice board
Salt and blood pressure WHO: adults should eat less than 5 g of salt a day, just under one teaspoon; too much salt causes high blood pressure and raises the risk of heart disease and stroke
Eating well the Ghana way Ghana's Food-Based Dietary Guidelines use a "mashing bowl" with six food groups; eat a varied diet from all six every day; drink water regularly; limit alcohol
Teeth and gums WHO: about 23% of people aged 60 and over have lost all their teeth; brush twice a day with fluoride toothpaste (1000–1500 ppm); limit sugar
Sleep Older adults need about 7 to 9 hours a night; keep regular sleep and wake times; talk to a doctor before taking sleep medicines or supplements
Flu season Ghana Health Service says older people are at higher risk of severe flu complications; wash hands, cover coughs, stay home when sick, avoid crowds, wear a mask in crowded places and seek care early
Vaccines No GHS list of vaccines for older adults was found for this book. Say only: "Ask your health worker which vaccines are right for you."

No numbers you have not checked. Do not quote national rates of diabetes or high blood pressure on posters or in talks. The figures found for this course were not confirmed. Let the health worker speak about their own district's figures.

What can go wrong and what to do

Problem What to do
The nurse cancels on the morning Thank the members; hold a talk-and-tea morning instead; rebook at once
Far more members come than the nurse can see Give queue numbers; ask the nurse how many they can see; book a second date for the rest
A member is told their pressure is high and becomes frightened Sit with them; do not explain the result; take them back to the nurse to ask what to do next; help them fill their "My next step" card
A member asks you to keep their results "because you are good with papers" "Thank you for trusting me. Results belong to you. Keep them in your health book. I can help you find a safe place for it at home."
A herbal seller sets up outside the hall Ask the venue caretaker to move them on; remind members of the club rule
A member feels faint in the queue Stop the queue for them; sit or lie them down in a cool place; tell the nurse at once; call 112 for danger signs (Unit 3)
A member refuses a check Respect it. "That is your choice. You are welcome to the talk and the tea."

Plan the health morning

Forty-eight members want a blood pressure check. Each check, with the nurse's advice, takes about 4 minutes (example). Two nurses will come. Twenty members also want an eye screening, which takes about 6 minutes each with one eye-care worker (example). The morning runs from 9:00 to 12:00. (a) How many minutes will the blood pressure checks take with two nurses working at once? (b) How many minutes will the eye screening take? (c) How many minutes are there from 9:00 to 12:00? Do both stations fit? (d) The club gives water and a snack to 48 members and 4 partners and helpers at GH¢10 each (example). What does that cost? (e) The club also gives GH¢50 transport support to each of the 3 partners who come (example). What is the total cost of the morning?

Run a health morning (role-play)

  1. Write an invitation letter to a real health facility near you (you need not send it in class).
  2. Draw the hall layout with stations, queue seats and a private corner.
  3. Prepare 10 "My next step" cards and 10 question cards in large print.
  4. Run a 45-minute role-play: classmates play members, a nurse, a pharmacist and an NHIS officer. You welcome, keep the queue, protect privacy and keep time.
  5. During the role-play, your trainer will play a member who asks you what their result means, and another who says they stopped their medicine. Keep to your limits and refer.
  6. Close with thanks to the partners and the next step for members.

Map your health partners

Visit or call your nearest health facility, the district NHIS office and one licensed pharmacy. For each, write: the name of the person you spoke to, what they could offer an older people's club, the best days and times, and what they would need from the club. Do not ask them to come yet. Bring your partner list to class.

Check yourself

  1. Name five things a facilitator must never do on a health day.
  2. Which two groups does the NHIS list as exempt from paying the premium, of special interest to a club for people over 60?
  3. A member tells you, "I stopped my blood pressure tablets because I feel fine." What do you say and do?
06

Unit 5 · Money-safety, scam and legacy workshops

A scammer works alone and in a hurry. A club works together and takes its time. Teach members to slow down, hang up and check, and teach them to put their papers in order while they are well.

Competency standard

Learning outcome Performance criteria — the trainee…
5.1 Run a money-safety workshop teaches pension-day habits, a four-box budget and the CSA MoMo rules with a worked example, and keeps to the "no advice, no products" rule
5.2 Run the scam drill leads the "hang up and call back" drill with role-plays, the family check question and reporting to the CSA
5.3 Run a papers-box and legacy workshop teaches the one-box method, the family conversation and story recording, with correct, sourced facts on wills and land and a clear "see a lawyer" message
5.4 Keep a referral list builds and checks a list of the right offices and professionals (bank, network, SSNIT, NHIS, Lands Commission, a lawyer, DOVVSU, police) with local contacts
5.5 Respond when a member has been scammed or pressured follows the same-day steps, refers, and never blames

Range. Club workshops of 10 to 40 members on money safety, scams, pension day, budgeting, the papers box, wills and land, and recording stories, with guest speakers from a bank, a network, SSNIT, the Lands Commission or a lawyer where possible. Evidence. Two workshop plans; observed scam drill; completed budget and pension exercise; papers-box checklist; referral list with local contacts and dates checked; role-play of a member who has been scammed; oral questions.

The facilitator's money rules

Never, in any club role:

  • Ask for, hear or write down any member's PIN, password or one-time code (OTP)
  • Handle a member's MoMo, bank card, pension or savings, or do a transaction for them
  • Give personal investment advice, recommend a product, a bank, a scheme or an "opportunity", or let anyone sell one at the club
  • Collect money for a members' savings or loan scheme without a proper, separate structure and written rules (Level 3)
  • Write or witness a member's will, or advise on how to share property: send them to a lawyer

Always: teach the habits, practise the drills, refer to the official offices, and keep members' private matters private.

Why money safety belongs in a club

Fraud is growing. The Cyber Security Authority (CSA) reported that from January to July 2026, 1,818 of 3,876 cyber incidents (about 47%) were online fraud; the Bank of Ghana's 2025 fraud report showed fraud cases rising 48%, from 16,733 in 2024 to 24,778 in 2025; and the head of the CSA warned of voice cloning and impersonation. In the first six months of 2026, the CSA recorded 352 cases of fake online "investment" schemes, with losses of GH¢3,429,447.

Harm can also come from close by. The WHO says about 6.8% of older people living in the community suffer financial abuse each year.

A club helps because members talk. A member who heard about a scam at club on Tuesday is far less likely to fall for it on Friday.

Workshop 1: pension day and a simple budget

What SSNIT says about the old age pension:

  • The minimum age is 55 for a reduced pension and 60 for a full pension
  • You need 180 months of contributions for the minimum pension right of 37.5%; the maximum is 60% at 420 months; each extra year after 180 months adds 1.125%
  • The pension is worked out from your age, the average of your three best years' salaries, and the number of months you contributed
  • To apply, visit a SSNIT office with your SSNIT or Ghana Card number, a retirement letter from your employer (if any) and active bank details; SSNIT says: "Insist on an acknowledgement letter"
  • SSNIT says: "All eligible pensioners are paid till death"

SSNIT contacts and other cases. SSNIT prints its contact numbers on its website; trainer to supply the local SSNIT branch address and number. What happens to a member who has fewer than 180 months was not verified for this book: send them to SSNIT. Only SSNIT can work out a member's real pension.

Pension-day habits (course method, built on the CSA MoMo advice):

  • Go to the bank or agent in the morning, with a trusted person if you wish
  • Do your own MoMo transactions; do not hand your phone to the agent
  • Wait for the confirmation text before you leave
  • Count your cash at the counter, not in the street
  • Divide the money into the four boxes the same day (below)

The four-box budget (from Level 1). When the pension or other income arrives, divide it on paper into four boxes: Must pay (house costs, light, water, food, medicines, transport to hospital), Giving (faith community and family, decided at the start of the month), Saving (even a small amount, for emergencies), and Enjoying (a little for joy: a visit, a book, a meal with a friend). When a box is empty, it is empty until next month (course method).

Mr Eshun's pension and budget

(a) Mr Eshun contributed to SSNIT for 312 months. How many months over 180 is that, and how many whole years? (b) Using SSNIT's rule (37.5% for 180 months, plus 1.125% for each extra year), what is his pension right as a percentage? (c) What pension right would a member with 420 months have? Check that it matches SSNIT's maximum. (d) Mr Eshun's monthly pension arrives as GH¢2,400 (example). He plans: Must pay 60%, Giving 15%, Saving 10%, Enjoying 15%. How much goes in each box? Check that the boxes add up to GH¢2,400. (e) Maame Efua saves GH¢5 a day by writing down what she spends and cutting waste. How much is that in a 30-day month, and in 12 such months?

Workshop 2: the scam drill

The CSA's MoMo rules:

  • Never give your Mobile Money PIN to anyone: not agents, not telecom staff, not friends
  • Do not use your birth year, your birthday, 1111 or 1234 as your PIN
  • Do not hand your phone to an agent to do a transaction for you
  • Wait for the confirmation text before leaving
  • Ignore calls asking you to send money to receive a prize
  • When in doubt, call the official customer service number

The CSA's warning on fake investments: be careful of promises of unusually high returns; do not join WhatsApp groups that claim links to famous companies; check with the official regulators.

Where to report. Report fraud to the Cyber Security Authority (CSA): report on its website, csa.gov.gh.

The six club rules on scams (course method)

  1. Your PIN and your codes live in your head only. No real bank, network, SSNIT or club officer needs them.
  2. Hurry or fear means hang up. Any call about money that makes you rush or feel afraid: say "I will call back" and end the call.
  3. Call back on a number you already trust: the one on your card, from the branch, or saved earlier. Never a number the caller gives you.
  4. A familiar voice is not proof. Voices can be copied. Use the family check question.
  5. No prize needs a fee. If you must pay to receive, it is a scam.
  6. Tell someone the same day. Report to your bank or network and to the CSA on its website, csa.gov.gh. Shame belongs to the thief, not to you.

Run the "hang up and call back" drill

  1. Prepare. Before the session, ask members to bring their phones. Prepare four scam scripts on cards (below). Ask two helpers to play the "callers".
  2. Teach the six rules in 10 minutes, with the rules written in large letters on the flip chart.
  3. Save the real numbers. In pairs, help each member save the official customer-service number of their bank and network in their phone with a clear name, such as "MY BANK REAL". Members type themselves; helpers only point. Nobody touches anyone else's phone without asking, and nobody says a PIN aloud.
  4. Agree a family check question. Each member thinks of a question only their real family would know (for example, "What did we eat at your sister's wedding?"). They do not tell the group the question or the answer. They agree it with their family this week.
  5. Run the role-plays. A helper "calls" a member with a scam script. The member practises the exact words: "I will call back," then ends the call. Then the member pretends to call the saved number. Do each script with at least two members.
  6. Praise loudly every member who hangs up. The group claps.
  7. Practise reporting. Show the CSA website, csa.gov.gh, in large print. Each member writes it on their action card.
  8. Close with the take-away: "Hurry means hang up. Call back on a number you trust. Tell someone today."

Four drill scripts (course method; all invented):

Card The "caller" says The right response
A: the "network" "This is customer care. Your SIM will be blocked today unless you confirm the code we just sent you." "I will call back." Hang up. Call the network's saved number. Never read out a code.
B: the "grandson" "Grandma, it is me, Kojo! I am in trouble at the police station. Please send GH¢1,500 to this number now, don't tell Mum!" "I will call you back on your own number." Hang up. Call Kojo's saved number, or ask the family check question.
C: the "prize" "Congratulations! You have won GH¢10,000 in our promotion. Just send GH¢200 to release it." "No, thank you." Hang up. No prize needs a fee.
D: the "investment" "Join our WhatsApp group linked to a big company. Put in GH¢1,000 and get GH¢3,000 in two weeks." "No, thank you." Leave the group. Promises of very high returns are a warning sign.

Script: the words to say (for every member to learn by heart) "I do not discuss money on calls I did not make. I will call back on the number I have." Then end the call. Do not explain, do not argue, do not apologise.

When a member has been scammed: the same-day steps

Help a member who has been scammed

  1. Stay calm and kind. "I am glad you told me. Many clever people are tricked. This is the thief's shame, not yours."
  2. Act today. Help the member (they dial; you sit beside them) call their bank or network on the official number to ask them to block the account or wallet.
  3. Report to the CSA: report on its website, csa.gov.gh.
  4. If money was taken by someone they know, or someone is threatening them or forcing them to sign, go to Unit 6 (abuse and DOVVSU).
  5. Write down with the member, for their own records: the date, time, the number that called, what was said, how much was sent and to which number. The member keeps this paper.
  6. Tell the club (without the member's name, if they prefer) so that others are warned.
  7. Check on the member in the next few days. Money loss can bring shame, worry and sleepless nights. If low mood lasts, follow Unit 6.

Workshop 3: the papers box and legacy

The papers box (course method, from Level 1). One strong box, file or envelope, kept in one safe, dry place at home, holding the member's important papers. The member tells one or two trusted people where it is.

  • Ghana Card, NHIS card, birth certificate, marriage certificate (originals in the box; never give originals away)
  • SSNIT number, the SSNIT acknowledgement letter, pension papers
  • A list of bank and MoMo accounts (names of banks and networks only; never write a PIN)
  • Land and house documents, receipts and any site plan
  • A will, if made, or a note saying where it is kept and who the executor is
  • The medicines list and the health book (or a note saying where they are)
  • A list of people to call: family, doctor or nurse, faith leader, lawyer
  • A note of care wishes for if the member becomes very ill (a family conversation, not a legal paper)

What the club can say about wills (sourced facts only). These come from law-firm and property guides; a lawyer should be consulted for any real case.

  • A person aged 18 or over, of sound mind, can make a will. It must be in writing, signed by the person (or by someone at their direction), and witnessed by at least two people present at the same time, who sign in the person's presence
  • A person who receives a gift in the will (or their spouse) should not be a witness; that cancels the gift to that witness
  • With a will, the executor applies to the High Court for a Grant of Probate; where there is no will, the family applies for Letters of Administration
  • Family land and stool land cannot pass by a personal will; customary rules govern them
  • Where there is no will, the Intestate Succession Law, 1985 (PNDCL 111) covers only self-acquired property, not family, stool or skin property

Where to deposit a will, and the full rules for sharing property without a will, are not given in this book: the sources found differ or were not checked against the law. Do not teach them. A lawyer must advise each member. Trainer to supply the name and contact of a lawyer or legal aid office who can speak at the club or take referrals.

Land: the Lands Commission. The Lands Commission's Land Registration Division registers title to land and deeds and keeps the land registers; its services include Search, Caveat or restriction and Registration of title. Receiving property in an estate does not by itself make someone the registered owner: probate or letters of administration, an Assent, stamp duty and filing at the Lands Commission come first. Invite a Lands Commission officer to explain a search to the club.

The family conversation (script for members)

Teach members these words, and let them practise in pairs (course method):

"My children, I want to talk to you about something important, while I am well and my mind is clear. It is not because I am sick. It is so that you will not have trouble or quarrels later.

I have put my important papers in one box. It is [place]. Kwame and Ama, you two know where it is now.

I want to make a will with a lawyer, so that my wishes are clear. I will tell you when it is done and who the executor is.

There are also things I want you to know about how I would like to be cared for if I become very ill, and some wishes about my funeral. Can we sit together on Sunday afternoon and talk about these things? I would like everyone to hear the same words from me."

For the facilitator: this conversation belongs to the member and their family. Never take part unless the member asks you to sit with them, and never give an opinion on how property should be shared.

Story recording

Members' stories are part of their legacy. The club can run a story morning (course method):

Run a story-recording morning

  1. Ask consent first. Each member chooses whether to record, what to talk about, and who may hear it (only family, the club, or no one but themselves).
  2. Prepare questions in large print: "Where were you born, and what was the house like?" "What was your first job?" "What did you learn from your parents?" "What are you proudest of?" "What do you want your grandchildren to know?"
  3. Pair members with a helper or a young volunteer who has a phone. The member's own phone is best, so the recording stays with them.
  4. Record as a voice note in a quiet corner, 5 to 10 minutes per member. Let the member speak in the language they like best.
  5. Play it back so the member can hear it and decide to keep or delete it.
  6. Help the member send it to the family members they choose, if they wish. The club does not keep copies unless the member gives written permission.
  7. Close with a "story circle" where members who want to can share one memory with the group.

The referral list

Every club keeps a referral list: the right place to send a member for each kind of money, papers or legal question. Fill in the local details and check them once a year (course method).

Question or problem Refer to Local contact (fill in) Date checked
Lost MoMo money, strange transaction The member's network, on the official number on their SIM pack or from the network's office
Bank problem, card lost The member's bank, on the number on the card or at the branch
Online or phone scam The Cyber Security Authority (CSA): report on its website, csa.gov.gh csa.gov.gh
Pension question SSNIT branch Trainer to supply
NHIS card or premium question District NHIS office Trainer to supply
Land search, caveat, registration Lands Commission Trainer to supply
Will, property, inheritance A lawyer or legal aid office Trainer to supply
Someone is taking a member's money, threatening or forcing them DOVVSU (Unit 6) or the police; in danger, 112 DOVVSU, at any police station

What can go wrong and what to do

Problem What to do
A member asks you where to invest their gratuity "I cannot advise on investments. Please talk to your bank or a qualified, licensed adviser, and never decide on the same day someone offers you something."
A member wants you to keep their papers box "because you are trustworthy" Thank them and refuse kindly; help them choose a safe place at home and a trusted family member
A member's son comes to club to collect the member's pension card Talk to the member alone; the card and the choice are theirs; if they seem afraid, follow Unit 6
A guest speaker starts selling a product Stop the session politely; thank them; remind members of the no-selling rule; do not invite them again
A member says, "My family will fight over the land no matter what I do" Listen; do not advise on the land; encourage the member to see a lawyer and to have the family conversation with everyone present
A member cries after the scam drill because they lost money last year Sit with them; thank them for sharing; tell them it is not their fault; ask whether they reported it; check on them during the week

Run a money-safety and legacy workshop

  1. Plan a 60-minute money workshop using the topic shape from Unit 2 (hook, teach, do, share, take away).
  2. Run the four-script scam drill with classmates as members and helpers.
  3. Run the papers-box checklist as a small-group activity: each "member" ticks what they already have and circles what they will find this month.
  4. Lead the family-conversation practice in pairs.
  5. Show your completed referral list to your trainer.

Build your referral list

Fill every "local contact" in the referral list for your own district, by visiting or calling. Write the name of the office, the contact, the person you spoke to and the date. Ask a bank and a network office near you whether they would send a speaker to an older people's club.

Check yourself

  1. Name the six club rules on scams.
  2. A member contributed for 240 months. What is their SSNIT pension right as a percentage?
  3. Can family land pass by a personal will? Who should advise a member on their will?
07

Unit 6 · Mind, joy and connection programmes

A club is not only for the body. It is a place to learn something new at seventy, to laugh until you cry, to sit under a tree with friends, and to be noticed when something is wrong.

Competency standard

Learning outcome Performance criteria — the trainee…
6.1 Run a learning circle plans and leads a 6-week learning circle on a demanding new skill, chosen by members
6.2 Run an intergenerational story day plans a safe story day with young people, with consent and child-safeguarding rules
6.3 Run gratitude, music and outdoor sessions leads gratitude and music sessions and plans an outdoor day with safety, rest and access
6.4 Notice low mood, loneliness and abuse names the warning signs and the forms of abuse, and keeps a quiet watch through the register and the phone tree
6.5 Respond and refer responds to a disclosure with the club's script, refers to the right help (112, DOVVSU, health worker, faith leader, Social Welfare), and records safely

Range. Weekly club sessions and occasional outings for 10 to 40 members; story days with up to 20 young people and their teachers or parents; members who may be lonely, grieving, low, or harmed at home. Evidence. Learning-circle plan; story-day plan with consent forms; gratitude or music session observed; outdoor-day plan with risk notes; warning-signs role-play; disclosure role-play using the script; referral record (made-up); oral questions.

Why mind and joy belong in the club

  • Learning something hard. In the US Synapse Project (2014), older adults who spent about 16.5 hours a week for 3 months learning demanding new skills (quilting, digital photography, or both) showed better memory than groups doing social or easy activities; social activity alone showed limited thinking benefits
  • Fourteen changeable risks. The 2024 Lancet Commission named 14 risk factors for dementia that can be changed, including less education, hearing loss, depression, physical inactivity and social isolation, and estimated that about 45% of future dementia could potentially be prevented if all 14 were removed. That is a population estimate, not a promise to any one person
  • Gratitude. In the "Counting blessings versus burdens" experiments (2003), people who kept a gratitude focus showed better well-being on several, though not all, measures; the strongest result was more positive mood
  • Music. A 2026 review of 13 studies linked music listening in older adults to better mood and less anxiety; listening in a group may also help loneliness
  • Nature. In a study of 19,806 people in England (2019), those who spent 120 minutes or more a week in nature were more likely to report good health and wellbeing, whether in one visit or several; the pattern held for older adults
  • Giving time. In a 2013 review, volunteers in cohort studies had a lower risk of death, but the authors say the reasons are unclear

These are links, not cures. No game, puzzle or activity in this unit is promised to protect memory. Say: "This is good for us, and it is enjoyable." Never say: "This will stop you getting dementia."

Programme 1: the learning circle

A learning circle is a small group of 6 to 12 members who meet for about 6 weeks to learn one new and demanding skill together, chosen by them (course method, following the Synapse finding that demanding new skills mattered more than easy ones).

Ideas members often choose: using a smartphone well (video calls, voice notes, large text, saving numbers safely); reading and writing in English or a local language; basic photography with a phone; a craft (sewing, beads, basket weaving); a new language; growing vegetables in sacks; playing an instrument.

Plan and lead a learning circle

  1. Choose with members. Ask the club, "What would you like to learn that you have never learned?" Pick the skill with the most votes and enough willing learners.
  2. Find a teacher. A member who has the skill, a young volunteer, a teacher from a nearby school, or a local craftsperson (paid fairly if possible).
  3. Plan 6 sessions of 60 to 90 minutes, each with one clear step. Example for smartphones: 1 making the text bigger and saving contacts; 2 voice notes; 3 video calls; 4 photos and sending them; 5 safe settings and the scam rules; 6 "show and tell".
  4. Set the pace for the slowest learner. Pair a quicker learner with a slower one.
  5. Practise between sessions. Give one small task each week ("Send a voice note to your grandchild").
  6. Celebrate the end. A small certificate in large print, a photo (with consent), and a show-and-tell for the whole club.

Phones and privacy in learning circles. Learners type their own PINs and passwords; helpers look away. Nobody installs apps that ask for money or bank details. Every smartphone circle includes the club's six scam rules (Unit 5).

Programme 2: intergenerational story days

A story day brings older members and young people together: members tell stories, teach games or skills, and young people ask questions, write the stories down or help record them (course method).

Plan a safe story day

  1. Agree with a school or youth group. Write to the head teacher or leader: date, time, number of pupils, what will happen, and the safety rules below.
  2. Child safeguarding rules (course method): children come with their own teachers or parents, who stay throughout; no member or volunteer is ever alone with a child, out of sight of others; no child is photographed without a parent's or guardian's written yes; no child's name and photo are posted together; no gifts of money to children.
  3. Prepare the members. Each member chooses a short story or a skill: a childhood memory, a game they played, how things were done before phones, a lesson from their working life.
  4. Set the room. Small circles: one or two members with four or five young people. Members seated; children on chairs or mats facing them.
  5. Give the young people questions in advance: "What games did you play as a child?" "What was school like?" "What was your first job?" "What advice would you give someone my age?"
  6. Run the day: welcome (10 min); story circles (40 min); a game or song taught by members (20 min); share-back (15 min); thanks and close (5 min).
  7. Afterwards, young people may write or draw what they learned and send it to the club. With members' consent, the best can go on the club's notice board.

Respect on story days. Members are teachers here, not objects of pity. Brief the young people beforehand: greet each member with respect, listen to the end, ask before taking a photo.

Programme 3: gratitude, music and laughter

A gratitude round (course method, about 15 minutes). Members sit in a circle. Each person, in turn, names one good thing from this week, big or small: "My granddaughter called." "My knee was better on Thursday." "The rain came for my garden." Anyone may pass. At the end, members write or draw three good things on a small card to keep by their bed. Never force cheerfulness on a member who is grieving: "You may pass, Maame. We are glad you are here."

A music morning (course method). Ask members to bring the songs of their youth: highlife, hymns, choruses, folk songs, songs from their school days. Play them on a small speaker at a gentle volume, or invite a member who plays an instrument. Members may sing, clap, move in their chairs, or simply listen. Ask: "Where were you when this song was popular?" Music days often bring out stories.

Laughter. No study on laughter and health in older people was found for this course, so we make no health claims. But a club where people laugh is a club people come back to. Share funny stories, play simple word games, and let members lead.

Programme 4: the outdoor day

Spending time outdoors can be part of every week: sitting under a tree after the walk, a morning at the beach, a garden visit. Aim, as a group, for members to build up to about 120 minutes a week in green or natural places, in any number of visits.

Plan an outdoor day

  1. Choose the place with members: a park, a beach, a botanical garden, a farm, a riverside, a school field with trees.
  2. Visit first. Check: shade, seats, toilets, flat paths, distance from the bus to the seating, drinking water, a place for lunch, nearest clinic, phone network.
  3. Plan transport with seats for everyone, a step or hand-hold to climb in, and a helper at the door. Agree the price in writing.
  4. Plan the day's shape: arrive; rest; a short gentle walk for those who want it (Unit 3 rules); lunch in the shade; music, stories or games; rest; home before the hottest hours or before dark.
  5. Plan safety: helpers (1 for every 8 members); count members on and off the bus and at every stop; water for everyone; the first-aid kit; a list of emergency contacts; no swimming; a plan for rain.
  6. Plan access: a seat near the bus for members who walk slowly; a smooth route for wheelchairs; a toilet within easy reach.
  7. Cost it and agree who pays what (Unit 7).

Noticing: low mood, loneliness and abuse

You are not a counsellor, a doctor or the police. But you see members every week. That makes you one of the first people who may notice that something is wrong.

Loneliness and low mood. The WHO says loneliness is "the painful feeling that arises from a gap between desired and actual social connections", that loneliness and isolation are linked to stroke, heart disease, diabetes, cognitive decline and early death, and that lonely people are "twice as likely to get depressed".

Signs to notice (course method):

  • Stops coming, or comes but sits apart and does not speak
  • Looks tired, unwashed or thinner over several weeks; says they are not eating
  • Says things like "I am a burden", "Nobody needs me", "What is the point?"
  • Has lost interest in things they enjoyed; cannot sleep; seems flat for weeks
  • Grief that is getting heavier, not easing, after a long time
  • Says they do not want to live, or talks about ending their life: this is urgent

Abuse of older people. The WHO says about 1 in 6 people aged 60 and over living in the community (15.7%) suffered some form of abuse in the past year: psychological 11.6%, financial 6.8%, neglect 4.2%, physical 2.6% and sexual 0.9%.

Form Signs you might notice (course method)
Psychological Member seems afraid of a relative; is insulted, threatened, shouted at or kept from friends; becomes anxious when a certain person is mentioned
Financial Pension or MoMo money "disappears"; someone else controls their card or phone; unpaid bills or no food although money comes in; pressure to sign land or house papers
Neglect Left without food, water, medicines or help they need; unwashed; left alone for long periods when they cannot cope
Physical Bruises, burns or injuries they cannot or will not explain; fear of being touched
Sexual Fear, distress or injuries; the member tells you

Responding: the club's script

If a member tells you they are being harmed, or you are worried, follow these steps (course method).

Respond to a member who tells you something is wrong

  1. Find a private place where you can talk without being overheard, but where others can still see you.
  2. Listen. Let them speak. Do not interrupt, do not look shocked, do not ask for every detail.
  3. Believe them, and say so: "Thank you for telling me. I believe you. This is not your fault."
  4. Do not promise to keep it secret if someone is in danger: "I will keep this as private as I can. But if you are in danger, I must get help to keep you safe. I will tell you what I am doing."
  5. Ask what they want: "What would you like to happen? Who would you like me to help you talk to?"
  6. Check for danger now. If they are in danger, have been hurt, or speak of ending their life: call 112 or take them to the nearest health facility or police station, and do not leave them alone.
  7. Refer (see the table below), with the member's agreement wherever possible.
  8. Write a short, factual note the same day: date, what the member said in their own words, what you saw, what you did and who you told. Keep it in the closed file. Do not add opinions.
  9. Tell only those who need to know: the chairperson, the person you refer to. Never discuss it at club or in a WhatsApp group.
  10. Check on the member in the following days, and keep welcoming them at club.

Where to refer (course method):

Situation Refer to
Immediate danger, injury, or the member speaks of ending their life 112; the nearest health facility; do not leave them alone
Abuse or violence by a family member or anyone else, including money being taken by force or threat DOVVSU (Domestic Violence and Victim Support Unit of the Ghana Police Service), at any police station
Low mood for weeks, loss of interest, cannot sleep or eat, feeling hopeless A doctor or nurse; the member's faith leader if they wish
Grief that is not easing A faith leader or a counsellor
Neglect, or a member with no one to help them Family (with the member's agreement); the district Social Welfare office
Money stolen by a scam Bank or network, and the CSA: report on its website, csa.gov.gh (Unit 5)

Local help numbers. No verified Ghana mental-health helpline number and no verified Social Welfare phone number were found for this book. Trainer to supply the local numbers for the district Social Welfare office, the nearest health facility, a counsellor and the nearest police station.

Script: when someone says they do not want to live "Thank you for telling me, Papa. I am very glad you did. I am going to stay with you. Are you safe right now? … I want to get you some help today. Let us call [family member / the nurse] together, or I can take you to the clinic now." If there is immediate danger, call 112.

Your limits. Do not investigate, confront the person suspected of harm, or try to settle the matter yourself or at a family meeting. Doing so can put the member in more danger. Refer. Then keep being their friend at club.

What can go wrong and what to do

Problem What to do
A story day: a pupil wanders off alone with a member to "see his garden" Bring them back at once, kindly; remind everyone of the "never alone, always in sight" rule
A member weeps during a gratitude round Let them pass; sit with them afterwards; listen; check how they are during the week
On the outdoor day, one member is missing at the bus count Do not leave; one helper stays with the group; two helpers search the last places visited; phone the member; if not found quickly, call the police
A member tells you something in confidence and then asks you to "forget it" Respect their wishes where no one is in danger; if they are in danger, explain kindly that you must get help
A relative arrives angry because "you have been telling the club our family business" Stay calm; say the club keeps members' matters private; do not discuss the member; call the chairperson; if threatened, call the police
Members argue over which music to play Take turns: each week a different member chooses

Count the outdoor minutes

(a) The club's outdoor day includes a 45-minute gentle walk in a park and 45 minutes sitting under the trees after lunch. How many minutes outdoors in nature is that? (b) Maame Efua also sits in her garden for 20 minutes on two other days that week. What is her weekly total? (c) Has she reached 120 minutes? By how much is she over or under? (d) Uncle Kweku goes on the outdoor day but sits in the bus for the walk, so he has only the 45 minutes under the trees. How many more minutes would he need in the week to reach 120? If he does them in 15-minute visits, how many visits is that?

Lead a joy session and respond to a disclosure

  1. Lead a 15-minute gratitude round with classmates, including the "you may pass" option.
  2. Lead a 20-minute music session with three songs chosen by "members" and one "where were you?" question each.
  3. In pairs, role-play a member who tells you their nephew takes their pension every month. Use the club's script, check for danger, choose the right referral, and write a factual note.
  4. Role-play a member who says, "What is the point of living now?" Use the script and decide what to do.
  5. Your trainer gives feedback on your words, your calm and your limits.

Plan a learning circle or a story day

Choose one: (a) a 6-session learning-circle plan for a skill your "members" would like to learn, with a teacher, the six steps and a weekly task; or (b) a story-day plan with a real school or youth group near you, including the letter to the head teacher and the safeguarding rules. Do not run it yet.

Check yourself

  1. Why should a learning circle choose a demanding new skill?
  2. Name the five forms of abuse of older people listed by the WHO.
  3. A member tells you her son takes her pension and shouts at her when she asks for it. Name three things you do.
08

Unit 7 · Records, budget, funding and the facilitator's business

Members trust a club with their time, their stories and sometimes their small coins. Honest records, open money and a simple report every quarter keep that trust, and keep sponsors coming back.

Competency standard

Learning outcome Performance criteria — the trainee…
7.1 Keep the club's records keeps the register, joining forms, screening cards, incident log, cash book and receipts, stored safely and privately
7.2 Prepare a small budget and cash book writes a monthly budget and a cash book with opening and closing balances, and an outing budget, with sums that check
7.3 Raise funds openly chooses between free and paid, plans dues, in-kind support and sponsors, and writes a sponsor letter and a quarterly report
7.4 Include members and facilitators with disabilities makes the club accessible to members with poor sight, hearing or mobility, and names tasks facilitators with disabilities can lead
7.5 Market the club and yourself uses notices, faith groups, health centres, radio and WhatsApp with consent, and plans a small paid facilitation service with costs

Range. A weekly club of up to 50 members with a small cash budget, in-kind support from a venue, voluntary dues and local sponsors; and a trainee offering paid sessions to churches, mosques, associations or companies. Evidence. Complete record set for 4 weeks (made-up data); monthly budget and cash book; outing budget; sponsor letter; quarterly report; access check of the venue; marketing plan; business note with costs; oral questions.

The club's records

Keep these records from the first week (course method). Keep paper records in a closed box file; keep phone lists on a phone with a screen lock. Only the facilitator, the secretary and the treasurer see private records.

Record What is in it Who keeps it How long (course advice)
Register Names, phones, photo choice, attendance every week Secretary While the member is in the club, then 1 year
Joining forms Contact, emergency contacts, needs, consent, photo choice Facilitator While the member is in the club, then 1 year
Screening cards Answers to the 10 questions and the outcome, dated Facilitator While the member is in the club
Incident log Falls, illness, disputes, disclosures (facts only) Facilitator At least 6 years
Cash book Every cedi in and out, with dates and receipt numbers Treasurer At least 6 years
Receipt book and receipts A numbered receipt for every payment in; receipts for every payment out Treasurer At least 6 years
In-kind list Things given free: the hall, chairs, a speaker's time, food, transport Treasurer At least 6 years
Session records Date, topic, leader, partners, numbers, one thing learned Secretary 2 years
Partner and referral list Contacts, dates checked Facilitator Keep up to date

Why 6 years for money records? Ghana's Revenue Administration Act says business records are kept for at least 6 years. A small club may not be a taxpayer, but following the same rule keeps you safe if anyone asks questions later.

The incident log

Write in the incident log the same day for any fall, illness, injury, emergency call, serious dispute, safeguarding concern or theft at a club activity (course method).

Item Example entry (example)
Date and time Tuesday 14 Oct, 9:35
Place Church hall, chair-based session
Who was involved (first name or member number) Member 17
What happened (facts only) During heel raises, member said she felt dizzy. She sat down at once. No fall.
What was done Session paused for her; helper sat with her; water given when she said she could swallow normally; no danger signs; emergency contact (daughter) called at 9:45; daughter collected her at 10:20
Who was told Chairperson; daughter
Follow-up Facilitator phoned on Wednesday: member is fine, will tell her nurse at clinic on Friday; seated moves only until she has asked the nurse (screening card updated)
Written by and signed C. Arthur

Free, dues or fees?

Free for members is best for most community clubs: nobody is kept away for lack of money. The cost is met by voluntary dues, in-kind support and sponsors. Paid activities (an outing, a craft circle with materials) can ask members to share costs, with a quiet way for those who cannot pay to still come (course method).

  • Dues are voluntary. Agree an amount with members (for example GH¢10 a month, example). Never name or shame a member who does not pay.
  • Receipt every cedi. The treasurer gives a numbered receipt for every payment in, even GH¢2.
  • Two people count. At the end of each meeting, two officers count the money together and both sign the cash book.
  • Pay out by receipt. Every payment out has a receipt or a signed note.
  • Report openly. Read a short money report at the first meeting of each month.
  • No loans, no savings scheme, no "investment". A club that holds members' savings needs proper rules and structure (Level 3).

A monthly budget and cash book

The Sunrise Club's November budget (all examples).

Item Calculation GH¢
Income
Voluntary dues 30 members × 10 300.00
Sponsor (a local bakery) agreed monthly gift 500.00
Donations box 120.00
Total income 920.00
Costs
Water and a light snack GH¢5 × 30 members × 4 meetings 600.00
Large-print printing and stationery 60.00
Phone credit for the phone tree and reminders 50.00
Helper allowance (hall cleaner) 4 days × GH¢40 160.00
First-aid kit restock fund 30.00
Total costs 900.00
Surplus for the month 920 − 900 20.00

In-kind support (not cash; record it separately). The church lends the hall, which the club values at about GH¢100 a meeting (example), so GH¢400 of in-kind support this month. A nurse gives an hour of her time. These gifts are real support: thank them, and mention them in reports.

Notes on the sums.

  • The helper's allowance of GH¢40 a day (example) is above the national daily minimum wage of GH¢21.77 for 2026. Never pay a helper less than the minimum. Employing staff brings other duties (SSNIT, PAYE), which Level 3 teaches.
  • A surplus of GH¢20 is very thin. One cancelled sponsor gift would leave the club GH¢480 short. The club should build a small reserve (for example, one month's costs) before it plans extra spending.

The cash book (November, example). A cash book shows the money in hand at the start, every receipt and payment, and the money in hand at the end.

Date Details Receipt or voucher no. In (GH¢) Out (GH¢) Balance (GH¢)
1 Nov Opening balance (cash in the club box) 350.00
4 Nov Dues and donations, meeting 1 R101–R108 105.00 455.00
4 Nov Water and snacks, meeting 1 V51 150.00 305.00
5 Nov Sponsor gift (bakery) R109 500.00 805.00
11 Nov Dues and donations, meeting 2 R110–R116 110.00 915.00
11 Nov Water and snacks, meeting 2 V52 150.00 765.00
11 Nov Printing and stationery V53 60.00 705.00
18 Nov Dues and donations, meeting 3 R117–R124 95.00 800.00
18 Nov Water and snacks, meeting 3 V54 150.00 650.00
18 Nov Phone credit V55 50.00 600.00
25 Nov Dues and donations, meeting 4 R125–R133 110.00 710.00
25 Nov Water and snacks, meeting 4 V56 150.00 560.00
25 Nov Helper allowance (4 days) V57 160.00 400.00
25 Nov First-aid restock fund (moved to the first-aid envelope) V58 30.00 370.00
30 Nov Closing balance 920.00 900.00 370.00

Check: opening 350 + money in 920 − money out 900 = 370 ✔. Count the cash in the box: it must be GH¢370. If it is not, find the difference before the next meeting.

Budget an outing day

The Sunrise Club plans a day at a botanical garden for 40 members (examples). Bus hire: GH¢1,200. Lunch: GH¢35 per person. Water: GH¢5 per person. (a) What is the total cost of lunch and water for 40 people? (b) What is the total cost of the outing? (c) What is the cost per person? (d) The club asks each member to pay GH¢50. How much will members pay in total, and how much is still short? (e) A sponsor offers to cover the shortfall. The club also wants to let 4 members who cannot pay come free. How much more must the sponsor give to cover them? (f) Check your answers: does (d) shortfall + (e) extra + members' payments, less the 4 free members' share, still meet the total?

Raising funds openly

Source What to ask for Tips (course method)
The venue (church, mosque, school, community centre) The hall, chairs, water, a notice-board space Thank them in every report; clean up every time
Faith communities An offering or collection once a quarter, volunteers, transport for members Keep the club open to all faiths; do not let any one group take it over
District Assembly Support for a health day, an outing, accessibility changes Write to the assembly member and the social services sub-committee with a short plan; ask what support exists (not verified here)
Local businesses A monthly gift, snacks, printing, transport No conditions that break club rules: no selling to members, no political use
Health partners Their time for health days and talks Never ask partners to pay the club
Families abroad and in the city Sponsor a member's outing, a learning circle, or the snack fund Thank them by name only if they agree
Members' own dues GH¢5 to 10 a month (example), voluntary Receipts; monthly report

Turn down money with strings. Do not accept money from anyone who wants to sell to members, to collect members' details, to use the club for a political rally, or to take photos of members for their own adverts. Say thank you and no.

Model sponsor letter (course method):

Dear Mr Mensah,

The Sunrise Club: support for older people in our area

The Sunrise Club meets every Tuesday morning at [venue] for people aged 60 and over, of every faith. Forty members come for gentle exercise, health talks with nurses, money-safety and scam training, learning circles and good company. Many live alone.

We are asking local businesses to support the club with GH¢500 a month (example) for water, a light snack and large-print materials. We will give you a receipt for every gift, a short report every three months showing how the money was spent, and we will thank you at our meetings. We do not allow selling to members, and we will not use your gift for any other purpose.

We would be glad to welcome you to a meeting to see the club for yourself.

Yours sincerely, Comfort Arthur, Facilitator, and Kobina Eshun, Treasurer

The quarterly report (course method). One page, in large print, read at a meeting and sent to the venue and sponsors: number of members and average attendance; activities held (movement sessions, health days, workshops, outings); partners who helped; money in and out with the closing balance; in-kind support; one short story of a member's progress, with their consent and without private details; plans for next quarter.

Accessibility: every member, every facilitator

Ghana's Persons with Disability Act, 2006 (Act 715) expects places that serve the public to be accessible. An older people's club is a place for the public, and many older members have difficulties with sight, hearing or walking. Accessibility is not an extra; it is how the club works.

Do an access check of your venue (course method)

  1. Arrival: Is there a firm, level path from the road to the door? A place for a car or taxi to stop at the door? Note every step and how high it is.
  2. Entrance: Is the door wide enough for a wheelchair? Is there a raised threshold? A rail at the steps?
  3. Inside: Is there space between chairs for a stick, a frame and a wheelchair? Are there chairs with arms?
  4. Toilet: How far is it? Is the path lit and level? Is there a rail? Can a wheelchair user use it?
  5. Seeing and hearing: Is the light good? Is the room quiet? Is there a place where the speaker's face is lit?
  6. Information: Are notices in large print? Are they also read aloud? Is there someone who can use sign language, or a way to write messages for deaf members?
  7. Emergencies: How would you get a member who cannot use steps out quickly? How would you warn a deaf member?
  8. Write what is good, what you can fix cheaply now (a rail, white paint on step edges, a chair with arms, large print), and what needs the venue owner or the Assembly.

Members with disabilities (course method). See the inclusion table in Unit 2. Ask each member privately what helps, and plan for it every week. Give honest access information in your notices: "The hall has two steps at the door, with a rail. The toilet is level with the hall."

Facilitators with disabilities can lead clubs. Many facilitator tasks do not need strong legs, perfect sight or perfect hearing (course method):

  • A facilitator who uses a wheelchair can open and close meetings, lead seated movement sessions, run workshops, keep records and the money book, run the phone tree, and lead story and learning circles; a helper leads standing work and the walking group's back position
  • A blind or low-vision facilitator can lead discussions, gratitude rounds, music mornings, story days and phone calls; a sighted helper keeps the written register and checks the room
  • A deaf or hard-of-hearing facilitator can lead learning circles, crafts, written and visual workshops and chair sessions by demonstration; a hearing helper handles phone calls and spoken questions; see Sign Language, Braille and Assistive Technology
  • A facilitator who tires easily can share the morning with a co-facilitator and take the seated jobs

Ask your district Assembly whether support for persons with disabilities can help with venue changes or a facilitator's equipment; the share of funds and the process were not verified for this book.

Marketing the club

  • Faith groups: a short announcement after services and Friday prayers, with the day, time and place; ask leaders to mention it
  • Health centres: a large-print poster on the notice board; ask nurses to tell older patients
  • Assembly member and community leaders: tell them about the club and invite them to an open day
  • Community radio or information centre: a short announcement in the local language (ask the station's price first, or ask for a community service slot)
  • WhatsApp: a club group for members who want one, with clear rules: no selling, no forwarding of health "cures" or scam messages, no political messages, no photos without consent
  • Word of mouth: the best marketing; ask every member to bring one person who sits at home alone
  • An open day: once or twice a year, invite families, partners and sponsors to see a meeting

Posters for older readers (course method): large dark letters on a pale background; one message; the day, time and place in the biggest letters; a phone number; no small print; read the poster aloud at announcements too.

The facilitator's own business

After Level 2, you can earn from your skills, alongside or apart from a volunteer club. Keep the club and your business separate: separate money, separate records (course method).

  • Paid group sessions for church fellowships, mosque groups, pensioners' and retirees' associations, and old students' associations: chair-based movement, money-safety and scam drills, learning circles
  • Workshops for companies and institutions preparing staff for retirement: purpose after work, money safety, papers box and the family conversation (with a lawyer as guest for the legal part)
  • Story-recording sessions for families: help an older relative record their life story as voice notes, with their consent
  • Smartphone circles for older people: video calls, voice notes, large text, safe settings
  • Outing organiser for older people's groups: plan, cost and run safe outdoor days

Price your sessions

Mrs Arthur runs paid sessions for 3 church fellowships, 4 sessions a month each, at GH¢150 per session (example). Her transport costs GH¢20 per session and her materials (large-print handouts, cards) cost GH¢100 a month (examples). (a) How many sessions does she run in a month? (b) What is her monthly income? (c) What are her monthly costs? (d) What is her monthly profit? (e) What is her income (turnover) in a year at this rate? (f) Under the Modified Taxation Scheme, small businesses with a yearly turnover from GH¢20,001 up to GH¢750,000 pay 3% of turnover. Is she in that band, and what tax would she pay for the year?

The Modified Taxation Scheme band and rate are from the GRA and the Income Tax (Amendment) Act 2026. If you later want to register the club or programme as an organisation, a company limited by guarantee (often used for NGOs and social enterprises) costs GH¢490 to register at the Office of the Registrar of Companies; Level 3 explains the choices.

Club records, budget and marketing plan

  1. Set up a full record set for a made-up club of 20 members: register (4 weeks), joining forms, screening cards, an incident log entry, a cash book and an in-kind list.
  2. Write a monthly budget for your club with example numbers, a cash book with opening and closing balances, and check that the closing balance equals opening + money in − money out.
  3. Write a sponsor letter and a one-page quarterly report.
  4. Do the access check of the training venue and write three cheap fixes.
  5. Write a marketing plan with five channels and a large-print poster.
  6. Write half a page on one paid service you could offer: who it is for, the price (example), costs, profit and the first three steps with dates.
  7. Present your plan to the class in five minutes.

Talk to a sponsor

Visit one local business, faith group or the assembly member. Explain the club idea in two minutes using your sponsor letter. Ask what kind of support they might give (money, things or time) and what they would want in return. Write the answers, the name and the date. Do not accept any money as a trainee.

Check yourself

  1. The cash book opens at GH¢200. Money in is GH¢650 and money out is GH¢590. What should the closing balance be?
  2. Name four rules for handling club money.
  3. Name three club tasks a facilitator who uses a wheelchair can lead.
09

Glossary

Term Meaning
Competent / Not Yet Competent The two possible results of a CBT assessment
Facilitator The person who leads and organises the club and its meetings, serving the members
Founding team The first members who agree to help start and run the club
Listening meeting A first meeting where older people say what they want from a club
Purpose statement Two or three sentences, agreed by members, saying what the club is for
Joining form The one-page form with contacts, needs, consent and photo choice
Consent A person's free, informed agreement, given before something is done
Register The weekly list of members and attendance
Two-week rule Call any member who misses two meetings in a row
Phone tree A chain of callers who reach every member quickly
Screening questions Ten private questions asked before a member joins movement work
Stop rules The warning signs for which every member stops at once, and for which a leader calls 112
Chair-based session A movement session where every standing move is done holding a chair, with a seated option
Moderate activity Activity that makes you breathe a little faster but still able to talk, such as brisk walking
Station One part of a health day, run by one partner in its own space
"My next step" card A card the member fills with the health worker's advice and their own plan
Exempt group (NHIS) A group that does not pay the NHIS premium, including people over 70 and SSNIT pensioners
Pension right The percentage SSNIT uses to work out a pension, from 37.5% (180 months) to 60% (420 months)
Four-box budget Must pay, giving, saving, enjoying
OTP One-time code sent to a phone; never share it
Family check question A private question only real family can answer, used to test a suspicious call
Papers box One safe box holding a person's important papers
Grant of Probate The High Court's permission for an executor to handle the estate of a person who made a will
Letters of Administration The High Court's permission for family to handle the estate of a person who left no will
Learning circle A small group learning one demanding new skill over about six weeks
Disclosure When a person tells you they are being harmed
DOVVSU Domestic Violence and Victim Support Unit of the Ghana Police
Incident log A dated, factual record of any fall, illness, emergency, dispute or concern
Cash book A record of every cedi in and out, with opening and closing balances
In-kind support Help given as things or time, not cash
Modified Taxation Scheme (MTS) A simple tax for small businesses: 3% of yearly turnover from GH¢20,001 to GH¢750,000
10

Logbook

Copy these pages into an exercise book. Your logbook is part of your assessment evidence. Use made-up names and numbers for every member, register and record unless a real member has given written consent.

  • Unit 1: listening-meeting notes; purpose statement and "does / does not" table; venue check; 4-week timetable; club rules; joining form; start-up costing
  • Unit 2: room checklist; inclusion plan; opening and closing scripts in your own words; two difficult moments handled; 4 weeks of register with attendance; follow-up call notes; visit notes
  • Unit 3: 10 screening cards (made-up); two chair-session plans; walking-route plan and map; head counts; stop-rule role-play notes; minutes cards
  • Unit 4: invitation letter; partner list; health-day layout and timings; "My next step" and question cards; role-play notes
  • Unit 5: workshop plans; scam-drill notes; pension and budget sums; papers-box checklist; family-conversation practice notes; referral list with local contacts and dates
  • Unit 6: learning-circle or story-day plan; gratitude and music session notes; outdoor-day plan; disclosure role-play note (made-up)
  • Unit 7: record set; monthly budget; cash book; outing budget; sponsor letter; quarterly report; access check; marketing plan; business note
  • Every homework, dated
11

Self-check quiz

  1. Name four things a venue for older people must have.
  2. What is the two-week rule?
  3. Give two ways to include a member with poor sight in a meeting.
  4. What are the three WHO weekly activity targets for older adults?
  5. A member answers "yes" to "Do you get pain in your chest when you walk?" What do you do before they join standing or walking work?
  6. A walking group has 30 walkers. With one leader for every 8, how many leaders are needed?
  7. Name four things a facilitator must never do on a health day.
  8. A member contributed to SSNIT for 276 months. What is the pension right, as a percentage?
  9. What are the six club rules on scams? Name any four.
  10. Can family land pass by a personal will? What does the facilitator do when a member asks about a will?
  11. Name the five forms of abuse of older people listed by the WHO, and where to reach DOVVSU.
  12. A cash book opens at GH¢350. Money in is GH¢920 and money out is GH¢900. What is the closing balance?
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Further reading and sources

Best next reads: the WHO fact sheets on falls, physical activity, abuse of older people, hearing and vision; the WHO 2020 guidelines on physical activity; the Cyber Security Authority's MoMo advice; the SSNIT Old Age Benefit page; the NHIS introduction page; De-Graft Afful's book Happy and Regret-Free After 60.

What this module does not cover: hands-on personal care, moving and lifting people, and dementia care (Caregiving for Older and Disabled People); first aid and CPR (First Aid and Community Health Helper); cooking for groups (Catering, Pastry and Street Food); counselling; legal advice on wills and land; investment advice; registering a programme, safeguarding policies, volunteer training and supervision, measuring results, bookkeeping in full and growing a day club or programme (Level 3).

Every source used in this manual is listed, with links, in the Teacher Copy.

One application of the Cold-Start Learning Kit, which stays general-purpose and can build a guide on any topic in any field. Written in CTVET format; not a CTVET curriculum.